Home Warranty Service Coordinator

Grand Homes; Addison (TX); Hybrid; USD 42,000 - 67,000; Full time

Job summary

Grand Homes is seeking a Warranty Representative in Addison, TX to manage homeowner warranty service requests from intake to completion. You will coordinate with homeowners, field personnel, vendors, subcontractors, and trades to ensure timely service and high-quality repairs.

The role emphasizes strong customer service, clear communication, and meticulous scheduling to meet a seven-day service target. Experience in residential construction or warranty services is preferred, with daily Corrigo

Qualifications

• Strong customer service and communication skills.
• Excellent organization, scheduling, and follow-through.
• Ability to manage multiple service requests and deadlines.
• Ability to coordinate with homeowners, vendors, and field personnel.
• Residential construction, warranty, or home services experience preferred.

Responsibilities

• Receive, document, and manage homeowner service requests.
• Review requests against closing dates and the warranty manual to determine coverage.
• Coordinate repair work with homeowners, field personnel, vendors, subcontractors, and trades.
• Conduct follow-up inspections to ensure repairs meet Grand Homes' quality standards.
• Complete service requests within seven (7) calendar days.
• Maintain accurate service records and update Corrigo daily.
• Communicate non-warrantable items and required documentation to the appropriate parties.
• Schedule homeowner appointments and repair work.
• Maintain service request documentation and required paperwork.
• Enter appointments into Outlook and ensure completed requests are properly closed.
• Coordinate vendors, subcontractors, and trades to ensure timely completion of repairs.

Skills

Customer service

Communication

Organization

Scheduling

Coordination

Multitasking

Job description

Grand Homes is seeking a Warranty Representative in Addison, TX to manage homeowner warranty service requests from intake to completion. You will coordinate with homeowners, field personnel, vendors, subcontractors, and trades to ensure timely service and high-quality repairs.

The role emphasizes strong customer service, clear communication, and meticulous scheduling to meet a seven-day service target. Experience in residential construction or warranty services is preferred, with daily Corrigo