Warranty & Service Specialist

Champion Home Builders, Inc.; Topeka (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders, Inc. in Kansas seeks a Service Clerk to interview customers, gather information, and log interview details into our systems for customer service.

The role involves coordinating with retailers and homeowners to resolve warranty issues and to interpret warranty coverage. Responsibilities include writing accurate service and parts orders for contractors and technicians, tracking materials, and supporting a positive customer experience.

Qualifications

• Customer-focused service skills required.
• Ability to handle phone and email inquiries.
• Familiarity with interpreting warranty information is a plus.

Responsibilities

• Greet customers and gather information for service requests.
• Interface between homeowners, retailers and Champion to resolve warranty issues.
• Create and process service orders and parts orders for contractors.

Skills

Customer service

Phone and email handling

Interpersonal communication

Reading blueprints

Education

High school diploma or GED

Job description

Champion Home Builders, Inc. in Kansas seeks a Service Clerk to interview customers, gather information, and log interview details into our systems for customer service.

The role involves coordinating with retailers and homeowners to resolve warranty issues and to interpret warranty coverage. Responsibilities include writing accurate service and parts orders for contractors and technicians, tracking materials, and supporting a positive customer experience.