Customer Service Clerk

Champion Homes, Inc.; Indiana; In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Champion Home Builders, Inc. in the United States seeks a Service Clerk to support customer service operations. You will interview customers, gather information, and enter data into our computer system to help service workflows.

This role requires a high school diploma or GED and offers opportunities to interact with homeowners and retailers, manage warranty-related tasks, and process orders. The work environment emphasizes accuracy and teamwork.

Competenze

• High school diploma or GED or equivalent experience.
• Experience in customer service is a plus.

Mansioni

• Greet customers and assist with inquiries.
• Answer incoming calls and emails; route requests.
• Interface with homeowners and retailers to resolve warranty issues.
• Prepare service orders and parts orders for contractors.
• Maintain records and file documents.
• Read blueprints and assist in documentation.

Conoscenze

Customer service

Phone and email communication

Interpersonal skills

Formazione

High school diploma or GED

Descrizione del lavoro

Good Life Begins With A Good Company.

Champion Home Builders, Inc. wants YOU!

WHAT DO WE OFFER?

• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical
• Rx
• Dental, Vision, and Life Insurance.

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Champion Home Builders, Inc.

Job Description

Job Title: Service Clerk

FLSA Status: Non-exempt

Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities

• Foster a positive attitude toward retailers and home buyers
• Answer incoming phone calls and e-mail inquiries
• Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues
• Interpret and explain warranty coverage to retailers and homeowners
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Take ownership of specific individual duties as assigned by supervisors
• Able to work without close supervision
• Manages warranty work using proprietary software
• Send weekly reports to retailers
• Create material invoices for retailer purchases
• Order and track materials
• Filing
• Ability to read blueprints

Education and/or Experience

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EEO Statement

Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required