Customer Service Clerk

Champion Home Builders, Inc.; Topeka (KS); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

Descripción de la vacante

Champion Home Builders, Inc. in Kansas seeks a Service Clerk to interview customers, gather information, and log interview details into our systems for customer service.

The role involves coordinating with retailers and homeowners to resolve warranty issues and to interpret warranty coverage. Responsibilities include writing accurate service and parts orders for contractors and technicians, tracking materials, and supporting a positive customer experience.

Formación

• Customer-focused service skills required.
• Ability to handle phone and email inquiries.
• Familiarity with interpreting warranty information is a plus.

Responsabilidades

• Greet customers and gather information for service requests.
• Interface between homeowners, retailers and Champion to resolve warranty issues.
• Create and process service orders and parts orders for contractors.

Conocimientos

Customer service

Phone and email handling

Interpersonal communication

Reading blueprints

Educación

High school diploma or GED

Descripción del empleo

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Good Life Begins With A Good Company.

Champion Home Builders, Inc. wants YOU!

WHAT DO WE OFFER?

• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical
• Rx
• Dental, Vision, and Life Insurance.

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Champion Home Builders, Inc.

Job Description

Job Title:

Service Clerk

FLSA Status:

Non-exempt

Summary

Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities

• Foster a positive attitude toward retailers and home buyers
• Answer incoming phone calls and e-mail inquiries
• Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues
• Interpret and explain warranty coverage to retailers and homeowners
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work
• Take ownership of specific individual duties as assigned by supervisors
• Able to work without close supervision
• Manages warranty work using proprietary software
• Send weekly reports to retailers
• Create material invoices for retailer purchases
• Order and track materials
• Filing
• Ability to read blueprints

Education And/or Experience

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EEO Statement

Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.