Customer Service Clerk

Champion Home Builders, Inc.; Topeka (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

401k Plan with Company Match

Paid Vacation

Paid Holidays

Medical

Rx

Dental, Vision, and Life Insurance

Job summary

Champion Home Builders, Inc. is seeking a Service Clerk to support our customer service operations. You will interview customers, gather information, and record data into our system to ensure accurate warranty processing.

Responsibilities include answering calls and emails, coordinating with retailers and homeowners, preparing service orders, tracking materials, and reading blueprints as needed. A high school diploma or GED and 3–6 months of related experience are preferred.

Qualifications

• High school diploma or GED or equivalent.
• 3–6 months of related experience preferred.
• Ability to read blueprints.

Responsibilities

• Interviews customers, gathers information, and records interview information into computer for customer service.
• Answer incoming phone calls and e-mail inquiries.
• Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues.
• Interpret and explain warranty coverage to retailers and homeowners.
• Write accurate service orders and parts orders for contractors and technicians to complete warranty work.
• Take ownership of specific duties as assigned by supervisors.
• Order and track materials.
• Filing.

Education

High school diploma or GED, or 3-6 months related experience

Job description

Good Life Begins With A Good Company.

Champion Home Builders, Inc. wants YOU!

WHAT DO WE OFFER?

• 401k Plan with Company Match
• Paid Vacation
• Paid Holidays
• Medical
• Rx
• Dental, Vision, and Life Insurance.

WHO IS CHAMPION HOME BUILDERS, INC.?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Champion Home Builders, Inc.

Job Description

Job Title: Service Clerk

FLSA Status: Non-exempt

Summary Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Foster a positive attitude toward retailers and home buyers

Answer incoming phone calls and e-mail inquiries

Interfaces between homeowners, retailers and Champion Home Builders to resolve warranty issues

Interpret and explain warranty coverage to retailers and homeowners

Write accurate service orders and parts orders for contractors and technicians to complete warranty work

Take ownership of specific individual duties as assigned by supervisors

Able to work without close supervision

Manages warranty work using proprietary software

Send weekly reports to retailers

Create material invoices for retailer purchases

Order and track materials

Filing

Ability to read blueprints

Education and/or Experience

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The noise level in the work environment is usually moderate.

EEO Statement

Champion Home Builders is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required