On-Site Customer Support Specialist — Window Services

Champion Windows & Home Exteriors; Wichita (KS); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Flex spending account

Job summary

Champion Window is seeking an on-site Customer Support Specialist in Wichita, KS. You will handle customer inquiries, schedule warranty visits, manage parts orders, and maintain service records throughout installation and post-service.

This role emphasizes clear communication across phone, text, and email channels and requires strong organizational skills. The position demands a high-energy team player with multitasking ability and attention to detail.

Qualifications

• High school diploma or GED required.
• 5 years of customer support experience preferred.
• Experience in the home improvement industry a plus.
• Must be a service-oriented team player with high energy and the ability to multi-task.

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email.
• Make outbound calls to customers to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain all customer records and job-related information into CRM Database.
• Provide work orders to Service Measure Tech daily.
• Audit orders for accuracy after confirmation is uploaded.
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting.
• Provide support for PSG/CSC for assigned division(s).
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
• Process electronic credit card and check payments.
• Assist with receiving product(s) in CRM Database and/or F&O.
• Support division(s) in Accounts Receivable collections and management.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

CRM software

Education

High school diploma or GED

Tools

CRM software

Job description

Champion Window is seeking an on-site Customer Support Specialist in Wichita, KS. You will handle customer inquiries, schedule warranty visits, manage parts orders, and maintain service records throughout installation and post-service.

This role emphasizes clear communication across phone, text, and email channels and requires strong organizational skills. The position demands a high-energy team player with multitasking ability and attention to detail.