Warranty & Service Operations Specialist

US LBM Holdings, LLC; Saint Louis Park (MN); On-site; USD 34,000 - 44,000; Full time

Job summary

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is seeking a Warranty Service Coordinator to work with Installation and Service Technicians, vendors and staff to coordinate schedules and deliver service on time and complete.

You will track preventative maintenance, troubleshoot equipment, coordinate with customers, and manage warranty service requests across multiple portals, ensuring accurate invoicing and reporting to support sales and

Qualifications

• High school diploma or GED required.
• 1-2 years office administration and/or millwork experience preferred.
• Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
• Confidentiality requirement - high.
• This position is deemed as a Safety Sensitive position.

Responsibilities

• Track and complete preventative maintenance on paint line and equipment.
• Troubleshoot and repair issues with equipment.
• Replace belts, repair pumps and compressors and other mechanical issues
• Coordinate with Installation and Service Technicians, customers, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Utilize multiple customer portals to coordinate and manage warranty service requests.
• Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
• Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with internal departments to facilitate the replacement of parts on order for customers.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Work with other employees to identify and communicate barriers that keep us from achieving results.
• May need to train another associate to backup this position during vacations and illness and other absences.
• Submit and track reimbursement requests for warrantable repairs and collaborate with the purchasing team to reconcile parts and labor credits from vendors.
• Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
• Provide input to the supervisor for the creation and ongoing updates of departmental procedure manuals.

Skills

Interpersonal skills

Verbal & written communication

Conflict resolution

Confidentiality

Computer literacy

Education

High school diploma or GED

Job description

Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is seeking a Warranty Service Coordinator to work with Installation and Service Technicians, vendors and staff to coordinate schedules and deliver service on time and complete.

You will track preventative maintenance, troubleshoot equipment, coordinate with customers, and manage warranty service requests across multiple portals, ensuring accurate invoicing and reporting to support sales and