Installation Service Coordinator

US LBM; Lancaster (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

US LBM Holdings, LLC is seeking an Installation Service Coordinator to work with Installation and Service Technicians, vendors, and staff to coordinate schedules, maximize completions, and minimize days out to meet customer schedules. The role emphasizes exceptional customer service to deliver products and services on time.

Responsibilities include reporting to sales and managers, coordinating with shop and shipping, maintaining service request databases, and assisting with reimbursements and

Qualifications

• High School Diploma or GED required.
• 1-3 years of office administration and/or millwork experience preferred.
• Ability to handle interpersonal conflict and maintain confidentiality.
• Strong verbal and written communication skills.
• This position is deemed a Safety Sensitive position.

Responsibilities

• Coordinate with Installation and Service Technicians and/or vendors to maximize completions, meet schedules, and minimize days out.
• Report on service status to sales and managers, including daily notes from the previous day.
• Coordinate with shop manager and shipping to prepare materials for next-day scheduled services.
• Maintain database on service requests and track past due orders.

Skills

Interpersonal skills

Verbal & written communication

Confidentiality

Office software

Education

High School Diploma or GED

Tools

Microsoft Office Suite

ERP systems

Job description

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 13,000 employees located throughout the country. Since our founding in 2009, we have acquired over 100 companies and have expanded to more than 450 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

A Brief Overview

The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules. This person will provide exceptional customer service to deliver products and services on time and complete.

What You Will Do

• Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
• Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with Buyers for the ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Work with other employees to identify and communicate barriers that keep us from achieving results.
• May need to train another associate to backup this position during vacations and illness and other absences.
• Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
• Create and update a procedure manual for the department.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company’s commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of office administration and/or millwork experience preferred.

Skills And Abilities

• Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
• Confidentiality requirement - high
• Computer literate in applicable software and hardware applications.
• This position is deemed as a Safety Sensitive position.

Additional Potential Opportunities Based On Experience

• ININS1 - Insulation Install and Service I
• ININS2 - Insulation Install and Service II
• ININS3 - Insulation Install and Service III
• ININSLD - Insulation Install and Service Lead

US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.