Warranty Service Coordinator - Mechanical QC

US LBM; Saint Louis Park (MN); Presencial; USD 34.000 - 44.000; Jornada completa

Descripción de la vacante

US LBM is seeking a Warranty Service Coordinator in Minnesota to work with Installation and Service Technicians, vendors and staff to maximize completions and meet customer schedules with exceptional service. You will track and complete warranty service requests, coordinate parts and labor with internal departments, and maintain the service database to keep customers informed.

A high school diploma or GED and 1–2 years in office administration or millwork are preferred; safety sensitive role

Formación

• High school diploma or GED.
• 1–2 years office administration and/or millwork experience preferred.
• Strong communication skills and computer literacy.
• Safety sensitive position.

Responsabilidades

• Track and complete preventative maintenance on paint line and equipment.
• Troubleshoot and repair issues with equipment.
• Replace belts, repair pumps and compressors and other mechanical issues
• Coordinate with Installation and Service Technicians, customers, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Utilize multiple customer portals to coordinate and manage warranty service requests.
• Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
• Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
• Maintain database on service requests.
• Maintain past due service part orders and invoice material as needed.
• Coordinate with internal departments to facilitate the replacement of parts on order for customers.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Work with other employees to identify and communicate barriers that keep us from achieving results.
• May need to train another associate to backup this position during vacations and illness and other absences.
• Submit and track reimbursement requests for warrantable repairs and collaborate with the purchasing team to reconcile parts and labor credits from vendors.
• Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
• Provide input to the supervisor for the creation and ongoing updates of departmental procedure manuals.

Conocimientos

Interpersonal skills

Verbal & written comms

Collections responsibility

Confidentiality

Computer literacy

Safety sensitive

Educación

High school diploma or GED

Descripción del empleo

US LBM is seeking a Warranty Service Coordinator in Minnesota to work with Installation and Service Technicians, vendors and staff to maximize completions and meet customer schedules with exceptional service. You will track and complete warranty service requests, coordinate parts and labor with internal departments, and maintain the service database to keep customers informed.

A high school diploma or GED and 1–2 years in office administration or millwork are preferred; safety sensitive role