Warranty Service Dispatcher — Hybrid Admin & Dispatch Pro

True Manufacturing; O’Fallon (MO); Híbrido; USD 22 000 - 30 000; Tempo integral

Resumo da oferta

True Manufacturing is seeking an organized Warranty Service Dispatcher for an office-based role in Missouri. The position supports dispatch operations and cross-training in administrative tasks, with regular in-person collaboration and potential remote day allowance per week.

You will handle daily dispatch reporting, coordinate with service companies, enter data in JDE/WHAM, and assist the Warranty Department. Strong communication and MS Office skills are essential.

Qualificações

• High School diploma or GED required.
• Strong verbal and written communication skills.
• Organized, self-motivated and able to work in a fast-paced environment.
• Experience with JDE and data entry is a plus.

Responsabilidades

• Daily reporting of dispatches.
• Call stores to qualify service issues and dispatch service companies.
• Enter dispatch calls into Service Call Tracking and Serial Number Inquiry software.
• Follow up on parts orders in WHAM and JDE.
• Enter dispatch information into customers’ databases.
• Provide administrative support to the Warranty Department.

Conhecimentos

Verbal communication

Written communication

Data entry

Microsoft Office

JDE knowledge

WHAM software

Formação académica

High School Diploma or GED

Ferramentas

JDE software

WHAM

Service Call Tracking

Serial Number Inquiry software

Excel

Descrição da oferta de emprego

True Manufacturing is seeking an organized Warranty Service Dispatcher for an office-based role in Missouri. The position supports dispatch operations and cross-training in administrative tasks, with regular in-person collaboration and potential remote day allowance per week.

You will handle daily dispatch reporting, coordinate with service companies, enter data in JDE/WHAM, and assist the Warranty Department. Strong communication and MS Office skills are essential.