Warranty & Service Admin Coordinator (Flexible Schedule)

Twin Disc, Incorporated; Mount Pleasant (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work schedule

Competitive salary + incentive plan

Health, dental, and vision insurance

401(k) with employer match

Paid time off with holiday shutdown

Wellness Program

Employee Assistance Program (EAP)

Global diverse team

Job summary

Twin Disc, Incorporated in Mount Pleasant, Wisconsin is seeking a Warranty Administrative Assistant to join the Product Service team. This role acts as a critical link between customers, distributors, product service engineers, logistics, finance, quality, and engineering to ensure efficient handling of warranty claims and service programs.

You will manage claims, coordinate credits and invoicing, analyze warranty data, prepare monthly summaries, and assist with ERP/CRM systems while supporting

Qualifications

• 2+ years of experience in customer support, service coordination, aftermarket support, warranty administration, or a related administrative role.
• Strong proficiency with Microsoft Office applications.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.

Responsibilities

• Manage the acceptance, processing, investigation, and resolution of warranty claims.
• Communicate claim status, findings, and resolutions with customers, distributors, and subsidiaries.
• Coordinate customer credits, invoicing, and financial transactions related to warranty activities.
• Support return material investigations, product recalls, repair and return programs, and quality-related inquiries.
• Maintain warranty cost and risk analysis reporting.
• Analyze warranty and return material data to identify trends and opportunities for improvement.
• Prepare monthly warranty summaries, financial reports, and general ledger journal entries.
• Provide recommendations to management regarding warranty budgets and financial performance.
• Coordinate training schedules, registrations, attendance records, and participant communications.
• Manage hotel accommodations and logistical arrangements for training programs.
• Support Extended Warranty and Extended Service Agreement administration.
• Maintain service-related information within ERP and CRM platforms.
• Support continuous improvement initiatives for warranty and service processes.
• Assist with Salesforce administration, service documentation, and customer record maintenance.
• Help manage ExpressTech and other service support systems.

Job description

Twin Disc, Incorporated in Mount Pleasant, Wisconsin is seeking a Warranty Administrative Assistant to join the Product Service team. This role acts as a critical link between customers, distributors, product service engineers, logistics, finance, quality, and engineering to ensure efficient handling of warranty claims and service programs.

You will manage claims, coordinate credits and invoicing, analyze warranty data, prepare monthly summaries, and assist with ERP/CRM systems while supporting