Service Dispatch & Warranty Coordinator

Tri-State Bobcat; Little Canada (MN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Life & AD&D Insurance

401(k) with company match

PTO + holidays

EAP

Training & career advancement

Employee discounts

Job summary

Tri-State Bobcat in Little Canada, MN is seeking a Service Coordinator to support service operations including warranty administration, equipment technology, technician dispatch, and driver coordination. You will own extended warranties and Machine IQ while assisting the Warranty Administrator and gradually taking on field service dispatch duties and inventory movement coordination.

The role requires strong organizational skills, reliability, and clear communication with customers and internal

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and changing schedules.
• Excellent communication and customer service skills.
• Comfortable learning new software and systems.
• Equipment, service, warranty, dispatch, or logistics experience preferred.
• Able to work independently and follow through.

Responsibilities

• Communicate directly with customers regarding extended warranty registrations, documentation, and follow-up.
• Manage Machine IQ and support Service and Sales teams with equipment information.
• Provide backup support for the Warranty Administrator.
• Schedule and dispatch field service technicians.
• Coordinate and dispatch company drivers for inventory movement, equipment transfers, deliveries, and pickups.
• Communicate schedules and changes with technicians, drivers, customers, and internal teams.
• Maintain accurate records and help improve scheduling and service coordination.

Skills

Organized

Strong communicator

Attention to detail

Multitasking

Customer service

Willingness to learn software

Job description

Tri-State Bobcat in Little Canada, MN is seeking a Service Coordinator to support service operations including warranty administration, equipment technology, technician dispatch, and driver coordination. You will own extended warranties and Machine IQ while assisting the Warranty Administrator and gradually taking on field service dispatch duties and inventory movement coordination.

The role requires strong organizational skills, reliability, and clear communication with customers and internal