Service Operations Specialist: Warranty & Dispatch Lead

MES Life Safety; Las Vegas (NV); On-site; USD 60,000 - 75,000; Full time

Job summary

MES Life Safety is seeking a Service Operations Specialist to manage warranty claims, parts transfers, and technician scheduling through the FSM software platform. You will coordinate with service leaders and managers to optimize productivity and customer satisfaction.

This role emphasizes efficient processing, routing, and documentation, with responsibility for inventory levels, quotes for repairs, and ensuring service profitability through careful planning and coordination.

Qualifications

• Experience in service operations or warranty processing is a plus.
• Ability to coordinate multiple technicians and schedules.
• Strong organizational and follow-up skills.

Responsibilities

• Manage service warranty claims and parts transfers.
• Schedule and dispatch service technicians; optimize routes.
• Coordinate inventory replenishments and repair quotes.
• Maintain FSM and NetSuite data integrity and reporting.
• Support onboarding of service activities to drive profitability.

Skills

Customer service

Logistics coordination

Inventory management

Warranty processing

Tools

FSM software

NetSuite

Inventory systems

Job description

MES Life Safety is seeking a Service Operations Specialist to manage warranty claims, parts transfers, and technician scheduling through the FSM software platform. You will coordinate with service leaders and managers to optimize productivity and customer satisfaction.

This role emphasizes efficient processing, routing, and documentation, with responsibility for inventory levels, quotes for repairs, and ensuring service profitability through careful planning and coordination.