Warranty Service Dispatcher

True Manufacturing; O’Fallon (MO); Hybrid; USD 22,000 - 30,000; Full time

Job summary

True Manufacturing is seeking an organized Warranty Service Dispatcher for an office-based role in Missouri. The position supports dispatch operations and cross-training in administrative tasks, with regular in-person collaboration and potential remote day allowance per week.

You will handle daily dispatch reporting, coordinate with service companies, enter data in JDE/WHAM, and assist the Warranty Department. Strong communication and MS Office skills are essential.

Qualifications

• High School diploma or GED required.
• Strong verbal and written communication skills.
• Organized, self-motivated and able to work in a fast-paced environment.
• Experience with JDE and data entry is a plus.

Responsibilities

• Daily reporting of dispatches.
• Call stores to qualify service issues and dispatch service companies.
• Enter dispatch calls into Service Call Tracking and Serial Number Inquiry software.
• Follow up on parts orders in WHAM and JDE.
• Enter dispatch information into customers’ databases.
• Provide administrative support to the Warranty Department.

Skills

Verbal communication

Written communication

Data entry

Microsoft Office

JDE knowledge

WHAM software

Education

High School Diploma or GED

Tools

JDE software

WHAM

Service Call Tracking

Serial Number Inquiry software

Excel

Job description

This is an administrative position focused on service dispatching with additional cross-training in administrative support functions. This role primarily supports dispatch operations but will flex between responsibilities based on business needs, including credits/debits processing and general administrative tasks.Essential Duties and Responsibilities:Daily reporting of dispatches.For specific customers, call stores to qualify service issues and dispatch service companies.Enter dispatched calls into Service Call Tracking and Serial Number Inquiry software.Follow up on parts orders in WHAM and JDE software.Follow up with service companies confirming job completions.Enter dispatch information into customers’ databases.Ensure timely communication between customers, service companies, and internal teams.Maintain accurate records of open and completed dispatches.Process credit and rebills.Provide administrative support to the Warranty Department for miscellaneous tasks.The Warranty Service Dispatcher is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment on department and company priorities.Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.High School diploma or general education degree (GED) required.Possess strong verbal and written communication skills.Must be well organized and self-motivated.Must have the ability to work in a fast-paced environment.Knowledge of JDE and previous data entry experience would be a plus.Proficient in Microsoft Office applications.Comfortable making numerous calls in one day to end users and service companies.Ability to work in a team oriented environment with a positive, professional attitude.The hours for this position are 7:30am - 4:00pm, Monday through Friday.We are proud to be an Equal Opportunity Employer.Company-paid background check required upon hire.