Warranty & Service Coordinator

Value Windows & Doors; Duarte (CA); On-site; USD 55,000 - 78,000; Full time

Job summary

Value Windows & Doors is seeking a Warranty & Service Coordinator to serve as the primary contact for warranty requests. You will manage service cases, coordinate technicians, and ensure timely resolution.

You will document cases in Salesforce, track parts, and communicate clearly with customers. A high school diploma and bilingual English/Chinese are required, with strong organizational and multitasking abilities in a fast-paced environment.

Qualifications

• Previous customer service or dispatching experience.
• Excellent communication and professional phone etiquette.
• Strong organizational and multitasking skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Experience with CRM systems (Salesforce preferred).
• Ability to work under pressure in a fast-paced environment.
• High school diploma or equivalent required.
• Bilingual in English and Chinese a must.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person requests
• Create and manage service and warranty cases in CRM (Salesforce)
• Schedule, dispatch, and coordinate service technicians and resources
• Communicate with customers to gather details, provide updates, and close cases
• Order and track parts, materials, and tools needed for service completion
• Prepare service routes and coordinate logistics including equipment and third-party support
• Maintain organized records of requests, schedules, and communications
• Collaborate with internal teams to resolve cases and prepare quotes/invoices

Skills

Customer service

Communication

Organization

Multitasking

Phone etiquette

Bilingual English/Chinese

Education

High school diploma

Tools

Salesforce

Microsoft Office

Job description

About The Role

We are seeking a customer-focused Warranty & Service Coordinator to serve as the primary point of contact for service and warranty requests. This role requires strong communication, organization, and multitasking skills to ensure a seamless customer experience and timely case resolution.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person requests
• Create and manage service and warranty cases in CRM (Salesforce)
• Schedule, dispatch, and coordinate service technicians and resources
• Communicate with customers to gather details, provide updates, and close cases
• Order and track parts, materials, and tools needed for service completion
• Prepare service routes and coordinate logistics including equipment and third-party support
• Maintain organized records of requests, schedules, and communications
• Collaborate with internal teams to resolve cases and prepare quotes/invoices

Qualifications

• Previous customer service or dispatching experience
• Excellent communication and professional phone etiquette
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with CRM systems (Salesforce preferred)
• Ability to work under pressure in a fast-paced environment
• High school diploma or equivalent required
• Bilingual in English and Chinese a must

Why Join Us?

Join a collaborative team where your customer service and coordination skills make a direct impact. We offer a fast-paced, supportive environment with opportunities for growth.

Additional Information

We offer a comprehensive benefits package that includes:

• Medical, dental, vision and life insurance benefits
• 401k Retirement Plan
• Paid time Off (PTO)
• Company Paid Holidays
• Employee Discount to company products

Value Windows & Doors Inc. is a Drug Free workplace and EEO employer committed to employing a diverse workforce.

You are welcome to visit our website: www.valuewds.com