Quality Assurance - Service Coordinator

Whitley East LLC; Bareville (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Whitley East LLC is seeking a detail-oriented Service/Warranty Coordinator to administer warranty programs and enhance dealer relationships. The role ensures timely resolution of claims while upholding company policies and high customer satisfaction.

Responsibilities include coordinating service requests, maintaining logs, overseeing service tech duties, and assisting QA as needed. The position requires a high school diploma and at least two years of relevant experience in a manufacturing or

Qualifications

• High school diploma or GED required.
• Minimum of two years of relevant experience.
• Proficiency with MS Office Suite.
• Knowledge of construction methods, building materials and warranty practices.

Responsibilities

• Administer warranty service and claims processes to support dealer relationships.
• Receive, schedule, and coordinate service requests; fax/forward warranty documents as needed.
• Maintain logs of expenditures and submit monthly reports; file paperwork for each service call.
• Oversee duties of service technicians and monitor vehicle/equipment condition and readiness.
• Assist Quality Assurance and other admin staff as needed; perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High school diploma/GED

Tools

MS Office

Job description

Description

About the Company

Whitley East is a commercial modular builder working across education, healthcare, military, and multi-story projects. We’re part of a growing industry and a team that values craftsmanship, teamwork, and steady improvement.

Our culture is Built with PRIDE — Passion, Respect, Integrity, Dedication, and Excellence. That means we care about the work, respect one another, do what we say we’ll do, and hold ourselves to a high standard every day.

Position Description

This position is responsible for administering the service and warranty programs and standards in order to enhance the company’s relationships with its dealers. The coordinator ensures timely resolution of claims while maintaining high levels of customer satisfaction and compliance with company warranty policies.

Essential Duties & Responsibilities

Service

• Complete and fax warranty service request to appropriate A/C manufacturers
• Fax copies of completed service orders and/or calls the appropriate dealers
• Maintain a log of credit card and cash expenditures and submit monthly report
• File all paperwork generated for each service call
• Receive and schedule all service requests
• Coordinate service employees for open calls
• Develop list of all sub-contractors by area

Administrative Duties

• Oversee all duties of Service Technicians
• Check all service technician truck, tool and service reports
• Monitor condition (cleanliness and maintenance) of service vehicles and equipment
• Inventory tools and equipment in service trucks
• Holds service solutions meetings

Miscellaneous

• Assists Quality Assurance Manager as needed
• Assists all other administrative support positions as needed
• Performs other duties as assigned

This position is also expected to

• Work efficiently in a fast-paced environment; strong time management skills
• Maintain a positive, professional demeanor at all times
• Provide outstanding customer service to internal and external clients
• Be very detail oriented and well organized
• Possess outstanding interpersonal and communication skills – verbal and written
• Be skilled at problem solving and analysis

Requirements

Qualifications and Educational Requirements

• High school diploma/GED
• Minimum of two (2) years of relevant experience
• Proficiency with MS Office Suite
• Knowledge of construction methods, building materials and warranty practices

Job Requirements

• Ability to work in a manufacturing environment with varying temperatures and humidity; ability to sit, stand, and use standard office equipment for extended periods