Service Coordinator

Control Freaks Hawaii; Kahului (HI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off and company holidays

Opportunities for growth and advancement

Supportive team environment

Ongoing training and professional development

Job summary

Control Freaks Hawaii is looking for a highly organized Service Coordinator to manage communication between customers and technicians in Kahului. This role includes scheduling service calls, managing customer inquiries, and providing administrative support. The ideal candidate should excel in a fast-paced environment and have strong communication skills.

This position offers competitive pay, paid time off, and opportunities for professional growth within a supportive team environment.

Qualifications

• Previous experience in service coordination or customer service preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Experience in construction or service-based industries is a plus.

Responsibilities

• Schedule and dispatch service calls efficiently.
• Provide service status updates and respond to inquiries.
• Maintain accurate service records and work orders.
• Assist with inventory management and operational support.

Skills

Customer service orientation

Communication skills

Organizational abilities

Problem-solving skills

Proficiency in Microsoft Office

Proficiency in Google Workspace

Service management software

Attention to detail

Job description

Position Summary

We are seeking a highly organized and customer‑focused Service Coordinator to join our team. This role serves as the central point of communication between our customers, field technicians, and internal departments. The Service Coordinator is responsible for scheduling and dispatching service calls, managing customer communications, coordinating technician workloads, and ensuring service requests are handled efficiently from start to finish.

The ideal candidate thrives in a fast‑paced environment, has excellent communication skills, and can effectively balance customer needs with operational priorities. In addition to service coordination duties, this position will provide administrative support and assist with light warehouse and inventory‑related tasks as needed.

Key Responsibilities

Service Coordination & Dispatching

• Receive, prioritize, and schedule incoming service requests.
• Dispatch field technicians and installers based on availability, skillset, location, and urgency.
• Maintain and adjust daily schedules to accommodate emergency calls, customer requests, and changing priorities.
• Communicate service appointments, updates, and arrival times to customers.
• Monitor technician progress throughout the day and provide logistical support as needed.
• Coordinate follow‑up visits, warranty work, and recurring maintenance schedules.
• Ensure all service tickets are properly documented, updated, and closed out accurately.

Customer Service & Client Communication

• Serve as a primary point of contact for customers via phone, email, and in‑person interactions.
• Respond promptly and professionally to customer inquiries and service requests.
• Provide status updates and communicate any schedule changes or delays.
• Resolve customer concerns or escalation issues to management when necessary.
• Build positive relationships through exceptional customer service and clear communication.

Administrative Support

• Maintain accurate service records, work orders, and customer information.
• Prepare estimates, service documentation, and customer correspondence as needed.
• Assist with invoicing support, data entry, and filing.
• Coordinate communication between service, sales, and operations departments.
• Generate reports and track service metrics when requested.

Warehouse & Operational Support

• Assist with receiving, organizing, and tracking inventory related to service operations.
• Prepare materials and equipment for scheduled service calls.
• Coordinate parts ordering and availability for upcoming jobs.
• Maintain a clean, organized, and safe warehouse environment.
• Support inventory counts and material management activities.

Qualifications

• Previous experience in service coordination, dispatching, customer service, administrative support, or a related role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional in a fast‑paced environment.
• Proficiency with Microsoft Office, Google Workspace, and scheduling or service management software.
• Strong attention to detail and problem‑solving skills.
• Ability to work independently and collaboratively within a team.
• Experience in construction, security, low‑voltage systems, HVAC, electrical, or service‑based industries is a plus.

Desired Traits

• Customer‑first mindset.
• Strong sense of urgency and follow‑through.
• Dependable, proactive, and adaptable.
• Excellent time management and prioritization skills.
• Positive attitude and professional demeanor.

Physical Requirements

• Ability to occasionally lift and move materials up to 40 pounds.
• Ability to spend time at a desk using a computer and phone.
• Ability to move throughout warehouse and office areas as needed.

Benefits

• Competitive pay based on experience.
• Paid time off and company holidays.
• Opportunities for growth and advancement.
• Supportive team environment.
• Ongoing training and professional development.