Warranty & Service Coordinator

Value Wholesaler, Inc.; Duarte (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401k Retirement Plan

Paid time off (PTO)

Job summary

Value Windows & Doors Inc. is seeking a Warranty & Service Coordinator to act as the primary contact for service and warranty requests.

The role requires strong communication, organization, and multitasking skills to ensure a seamless customer experience and timely case resolution. Responsibilities include handling inquiries, creating cases in Salesforce, coordinating technicians, ordering parts, and preparing quotes.

Qualifications

• Experience in customer service or dispatching.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Bilingual in English and Chinese.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person requests.
• Create and manage service and warranty cases in CRM (Salesforce).
• Schedule, dispatch, and coordinate service technicians and resources.
• Communicate with customers to gather details, provide updates, and close cases.
• Order and track parts, materials, and tools needed for service completion.
• Prepare service routes and coordinate logistics including equipment and third-party support.
• Maintain organized records of requests, schedules, and communications.
• Collaborate with internal teams to resolve cases and prepare quotes/invoices.

Skills

Customer service

Dispatching

Organization

Multitasking

Communication

Education

High school diploma

Tools

Salesforce

Microsoft Office

Job description

We are seeking a customer-focused Warranty & Service Coordinator to serve as the primary point of contact for service and warranty requests. This role requires strong communication, organization, and multitasking skills to ensure a seamless customer experience and timely case resolution.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in-person requests
• Create and manage service and warranty cases in CRM (Salesforce)
• Schedule, dispatch, and coordinate service technicians and resources
• Communicate with customers to gather details, provide updates, and close cases
• Order and track parts, materials, and tools needed for service completion
• Prepare service routes and coordinate logistics including equipment and third-party support
• Maintain organized records of requests, schedules, and communications
• Collaborate with internal teams to resolve cases and prepare quotes/invoices

Qualifications

• Previous customer service or dispatching experience
• Strong organizational and multitasking skills
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with CRM systems (Salesforce preferred)
• Ability to work under pressure in a fast-paced environment
• High school diploma or equivalent required
• Bilingual in English and Chinese a must

Why Join Us?

Join a collaborative team where your customer service and coordination skills make a direct impact. We offer a fast-paced, supportive environment with opportunities for growth.

Additional Information:

We offer a comprehensive benefits package that includes:

Medical, dental, vision and life insurance benefits

401k Retirement Plan

Paid time Off (PTO)

Company Paid Holidays

Employee Discount to company products

Value Windows & Doors Inc. is a Drug Free workplace and EEO employer committed to employing a diverse workforce.

You are welcome to visit our website: www.valuewds.com