Service Coordinator

Premier Global Links; Wheeling (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional growth and development

Job summary

Premier Global Links LLC is seeking a detail-oriented Service Coordinator to support customers, service technicians, dealers, and internal teams. The role coordinates service and warranty activity, maintains accurate equipment and service records, and assists with technical troubleshooting while ensuring timely communication throughout the service process.

The ideal candidate blends hands-on technical knowledge with strong administrative, customer service, and communication skills.

Qualifications

• 2+ years of administrative, customer service, or service coordination experience.
• Trade school training or hands-on experience with electrical appliances.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency with MS 365, Excel, Outlook, and CRM/ERP systems.
• Ability to work accurately in a fast-paced service environment.

Responsibilities

• Monitor equipment startups and warranty service calls and maintain accurate status and asset-tracking information.
• Coordinate service requests, scheduling, follow-ups, and customer communications.
• Serve as a primary contact for customers regarding service inquiries and status updates.
• Communicate professionally by phone, email, text, and service portals.
• Assist customers, technicians, and end users with basic troubleshooting and issue resolution.
• Coordinate with service managers, technicians, sales, and other internal departments.
• Track service activity and documentation using CRM/ERP systems.
• Assist with analyzing service trends, customer feedback, and operational efficiency.

Skills

Administrative experience

Customer service

Communication skills

CRM/ERP systems

Microsoft 365

Organizational skills

Troubleshooting basics

Education

Associate degree

Bachelor's degree

Tools

CRM/ERP software

Microsoft 365

Excel

Outlook

Job description

About the Role

Premier Global Links LLC is seeking a detail-oriented Service Coordinator to support customers, service technicians, dealers, and internal teams. This role coordinates service and warranty activity, maintains accurate equipment and service records, assists with technical troubleshooting, and ensures timely communication throughout the service process.

The ideal candidate combines hands‑on technical knowledge with strong administrative, customer service, and communication skills.

Key Responsibilities

• Monitor equipment startups and warranty service calls and maintain accurate status and asset-tracking information.
• Coordinate service requests, scheduling, follow-ups, and customer communications.
• Serve as a primary contact for customers regarding service inquiries and status updates.
• Communicate professionally by phone, email, text, and service portals.
• Assist customers, technicians, and end users with basic troubleshooting and issue resolution.
• Coordinate with service managers, technicians, sales, culinary, and other internal departments.
• Communicate with consultants, general contractors, HVAC professionals, electricians, plumbers, dealers, installers, and end users.
• Train service companies and equipment dealer sales and service personnel on applicable equipment and service processes.
• Track service activity and documentation using CRM/ERP systems.
• Assist with analyzing service trends, customer feedback, and operational efficiency.
• Maintain accurate records and ensure service information is updated in a timely manner.

Required Qualifications

• Trade school training, technical education, or hands‑on experience with electrical appliances.
• 2+ years of administrative, customer service, or service coordination experience.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Strong customer service and problem‑solving skills.
• Proficiency with Microsoft 365, Excel, Outlook, and CRM/ERP systems.
• Ability to work accurately in a fast‑paced service environment.

Preferred Qualifications

• Experience with scheduling, dispatching, or service management systems.
• Experience in a technical or service‑oriented environment.
• Associate or Bachelor's degree.
• Multilingual communication skills.

Compensation & Benefits

• Competitive salary based on experience and qualifications.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional growth and development opportunities.

Interview Process

The hiring process consists of 2 rounds:

1. Telephone Interview
2. In‑Person Interview

Equal Opportunity

Premier Global Links LLC is an equal opportunity employer. Qualified applicants are considered based on their skills, experience, and qualifications.