Service & Warranty Representative

ZINGAS Blinds Shutters Shades; Indianapolis (IN); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee discounts

Job summary

ZINGAS Blinds Shutters Shades in Indianapolis, Indiana, is seeking a detail-driven Service & Warranty Representative to manage service and warranty requests. The right candidate will handle inquiries by phone, text, and email, ensuring issues are resolved accurately and efficiently. Qualifications include a high school diploma, strong communication skills, and an analytical mindset. Flexible work-from-home options are available, making this position ideal for someone who enjoys problem-solving and process improvement.

Qualifications

• Strong attention to detail and ability to trace issues back to original order data.
• Comfortable navigating systems, search tools, and documentation.
• Able to manage multiple open cases without losing accuracy or follow-through.

Responsibilities

• Receive and document incoming service and warranty requests via phone, text, and email.
• Locate and review original orders to identify vendors and warranty coverage.
• Determine viable resolution paths for service issues.

Skills

Attention to detail

Analytical skills

Professional communication

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Wellness resources

Position Overview

We are seeking a detail-driven Service & Warranty Representative to manage incoming service and warranty requests from start to finish. This role owns intake, research, decisioning, and execution—ensuring issues are resolved efficiently, accurately, and cost-effectively.

Call volume is predictable and manageable (approximately 5–10 incoming calls per day), supported by email and text communication. The right candidate is organized, analytical, and comfortable making judgment calls based on facts, documentation, and vendor constraints.

Key Responsibilities

• Service Intake: Receive and document incoming service and warranty requests via phone, text, and email.
• Order Research: Locate and review original orders to identify vendors, product specifications, and applicable warranty coverage.
• Issue Assessment: Determine viable resolution paths (repair, parts replacement, or full replacement).
• Cost Analysis: Assign and document costs associated with each resolution option to support informed decision-making.
• Execution: Process next steps by ordering parts, coordinating replacements, or scheduling service with vendors or installers.
• Vendor Coordination: Communicate with vendors to confirm availability, timelines, and warranty terms.
• Documentation: Maintain clear, accurate records of service cases, decisions, costs, and outcomes.
• Cross-Functional Communication: Collaborate with Design Consultants, Account Managers, Installers, and Operations to close the loop on service issues.
• Process Improvement: Identify recurring issues and inefficiencies and recommend practical improvements.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree a plus.
• Strong attention to detail and ability to trace issues back to original order data.
• Comfortable navigating systems, search tools, and documentation (Microsoft Office or similar).
• Analytical mindset with the ability to compare options and weigh cost vs. outcome.
• Clear, professional communication skills—both written and verbal.
• Able to manage multiple open cases without losing accuracy or follow-through.
• Comfortable answering inbound calls as part of a broader responsibilities set.

This role is about ownership, accuracy, and execution. If you like solving real problems, working through details, and closing the loop—not just passing tickets along—this will be a strong fit.

Flexible work from home options available.