Warranty Sales Advisor

OneGuard Home Warranties; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

OneGuard Home Warranties, a leading home warranty company based in Arizona, is seeking a Warranty Sales professional to strengthen relationships with new and existing customers. The role focuses on explaining warranty plans, advising on coverage, and handling new orders with accuracy.

The ideal candidate has 2+ years in customer service or QA, strong communication, and a solutions-oriented mindset to excel in a fast-paced, team-based environment.

Qualifications

• 2+ years of customer service or quality assurance experience.
• Ability to work in a dynamic, team-based environment with outstanding communication.
• Strong verbal and written communication skills.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Answer inbound calls from real estate professionals about OneGuard’s products.
• Learn and explain warranty plans to help customers select coverage.
• Educate customers on advantages of OneGuard over competitors.
• Identify opportunities to upsell additional warranty coverage.
• Process new warranty orders accurately and promptly.

Skills

Customer service

Relationship building

Communication

Written communication

Organizational skills

Problem solving

Job description

OneGuard is one of the fastest-growing, privately-owned home warranty companies in America and is the market leader in Arizona with additional offices throughout Texas. We're growing fast and looking for highly motivated, honest and personality-driven professionals to take our Warranty Sales department to new levels of service.

Our ideal candidate will work to strengthen OneGuard's relationship with new and existing customers by providing the best service in the industry.

Duties:

• Accept inbound calls from real estate professionals inquiring about OneGuard’s various products
• Learn and exhibit a solid understanding of our various warranty plans and options to help customers select the right coverage to meet their needs
• Educate customers on the advantages of choosing OneGuard instead of the competition
• Recognize and act on opportunities to recommend and sell additional warranty coverage
• Accurately and efficiently process new warranty orders in a timely manner

Skills/Requirements:

• 2+ years of customer service or quality assurance experience
• Must be a relationship-builder with an ability to work in a dynamic, team-based environment. Outstanding communication is required
• Strong verbal, written, and organizational skills
• Excellent problem-solving and decision-making abilities