Home Warranty Approvals Specialist

OneGuard Home Warranties; Willcox (AZ); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

OneGuard is seeking a proactive Authorization professional to support our Phoenix warranty services team. You will help contractors with coverage questions, authorize repairs, and ensure accurate processing of invoices and service requests.

The ideal candidate has 2+ years in customer service or QA, excellent communication, strong attention to detail, and a collaborative mindset to thrive in a deadline-driven environment.

Qualifications

• Experience with home warranty, contractor, or construction environments preferred.
• 2+ years in customer service or quality assurance.
• Service-oriented, collaborative, deadline-driven mindset.
• Strong attention to detail and organized work habits.
• Excellent written and verbal communication skills.

Responsabilités

• Assist contractors by answering questions about warranty service and coverage.
• Authorize contractors to proceed with repairs covered by home warranty claims.
• Process and evaluate contractor invoices for completeness and accuracy.
• Place orders over the phone or online for warranty parts and services.
• Process home inspection reports accurately and efficiently.

Connaissances

Contractor relations

Customer service

Quality assurance

Attention to detail

Communication skills

Description du poste

OneGuard is seeking a proactive Authorization professional to support our Phoenix warranty services team. You will help contractors with coverage questions, authorize repairs, and ensure accurate processing of invoices and service requests.

The ideal candidate has 2+ years in customer service or QA, excellent communication, strong attention to detail, and a collaborative mindset to thrive in a deadline-driven environment.