Inside Sales Representative

First American Home Warranty; United States; On-site; USD 45,000 - 75,000; Full time

Job summary

First American Home Warranty is seeking an experienced Inside Sales Representative to convert warm inquiries into sales. In a fast-paced, high-volume phone environment, you will learn customer needs and propose the right home warranty solution.

You will build rapport, handle objections, meet sales goals, and deliver an excellent customer experience while educating homeowners on products, pricing, and promotions. 3+ years of inside sales preferred.

Qualifications

• 3+ years of inside sales experience
• Ability to meet or exceed sales and productivity goals
• Excellent communication and customer service skills
• Strong organization, time management, and attention to detail

Responsibilities

• Handle warm outbound sales opportunities with prospective and previous customers—no traditional cold calling
• Use a consultative sales approach to uncover customer needs and recommend the right home warranty solution
• Build rapport quickly and connect product benefits to what matters most to each customer
• Confidently overcome objections and ask for the sale
• Meet or exceed individual sales, conversion, and activity goals
• Deliver an excellent customer experience throughout the sales process
• Educate homeowners on available products, coverage options, pricing, and promotions
• Accurately document customer interactions and maintain updated customer information
• Stay current on products, promotions, contract coverage, processes, and procedures

Skills

Inside sales experience

Closing skills

Consultative selling

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

First American Home Warranty, a member of the First American family of companies, helps homeowners protect what matters most—their homes. We provide home warranty solutions to homeowners, buyers, sellers, and real estate professionals across the country.

At First American, we believe our people are the key to our success. We invest in our employees through career development, competitive rewards, and a people-first culture where employees can grow and build meaningful careers.

The Opportunity

Are you a driven sales professional who knows how to connect with customers, uncover their needs, and confidently close the sale?

We’re looking for experienced Inside Sales Representatives to turn warm customer opportunities into sales. You’ll connect with new, previous, and online customers, learn what they need, and recommend the home warranty solution that provides the right protection for their home.

This is a fast-paced, performance-driven sales environment where success comes from building rapport quickly, asking the right questions, overcoming objections, and closing the sale.

What You’ll Do

• Handle warm outbound sales opportunities with prospective and previous customers—no traditional cold calling
• Use a consultative sales approach to uncover customer needs and recommend the right home warranty solution
• Build rapport quickly and connect product benefits to what matters most to each customer
• Confidently overcome objections and ask for the sale
• Meet or exceed individual sales, conversion, and activity goals
• Deliver an excellent customer experience throughout the sales process
• Educate homeowners on available products, coverage options, pricing, and promotions
• Accurately document customer interactions and maintain upd
• ated customer information
• Stay current on products, promotions, contract coverage, processes, and procedures

What You’ll Bring

• High school diploma or equivalent
• 3+ years of inside sales experience, preferably in a high-volume phone sales environment
• Demonstrated ability to meet or exceed sales and productivity goals
• Strong closing and objection-handling skills
• Consultative selling skills with the ability to identify customer needs and influence purchasing decisions
• A competitive, results-driven mindset and the tenacity to pursue the sale
• Excellent communication and customer service skills
• Strong organization, time management, and attention to detail
• Comfort working with multiple systems and applications in a fast-paced environment
• Working knowledge of Windows and Microsoft Office

What Success Looks Like

You’re someone who enjoys the challenge of turning a conversation into a customer. You listen, ask great questions, understand what motivates the customer, and know when to confidently ask for the business. You’re motivated by goals, take ownership of your results, and consistently look for ways to improve your performance.

If you’re ready to bring your sales experience to an established company where your ability to connect, influence, and close makes a direct impact, we’d love to hear from you.