Warranty Resolution Specialist - Hybrid (Charlotte)

US11 Electrolux Consumer Products, Inc; North Carolina; Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Discounts on Electrolux products and服务

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities and a

Job summary

Electrolux Consumer Products, Inc. located in Charlotte, NC, is seeking a Warranty Resolution Specialist to serve as the primary contact for sales and service teams to resolve warranty-related issues.

The role emphasizes timely, accurate resolutions within policy, with documentation and data-driven improvements. The ideal candidate has 2+ years of customer service or claims experience and proficiency with Microsoft Office and ticketing/case management software.

Qualifications

• 2+ years of experience in customer service, warranty, or claims resolution.
• Proficiency with Microsoft Office; experience with ticketing or case management software preferred.
• Familiarity with warranty resolution processes and policies.

Responsibilities

• Act as the main point of contact for sales and service teams to resolve warranty concerns
• Collaborate with internal teams to investigate and resolve warranty claims promptly
• Provide claim resolutions that align with company policies while maintaining customer satisfaction
• Identify recurring warranty trends and recommend process improvements
• Maintain accurate documentation of warranty cases and resolutions
• Escalate and communicate high-priority issues to leadership for timely action
• Manage multiple priorities effectively in a fast-paced environment

Skills

Customer service

Warranty experience

Claims resolution

Microsoft Office

Ticketing software

Education

High school diploma or GED

Tools

Ticketing software

Case management software

Microsoft Office

Job description

Electrolux Consumer Products, Inc. located in Charlotte, NC, is seeking a Warranty Resolution Specialist to serve as the primary contact for sales and service teams to resolve warranty-related issues.

The role emphasizes timely, accurate resolutions within policy, with documentation and data-driven improvements. The ideal candidate has 2+ years of customer service or claims experience and proficiency with Microsoft Office and ticketing/case management software.