Hybrid Warranty Resolution Specialist

Electrolux Home Products, Inc.; Charlotte (NC); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Discounts on Electrolux products and  

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities and a

Job summary

Electrolux Home Products, Inc. is seeking a Warranty Resolution Specialist based in Charlotte, NC with a hybrid work arrangement.

You will serve as the primary contact for sales and service teams to resolve warranty issues, balance customer satisfaction with policy, document outcomes, and identify trends for improvement. The ideal candidate has 2+ years in customer service, warranty or claims resolution, proficiency with Microsoft Office, and familiarity with ticketing or case management

Qualifications

• 2+ years of experience in customer service, warranty, or claims resolution.
• Proficiency with Microsoft Office; experience with ticketing or case management software preferred.
• Familiarity with warranty resolution processes and policies.

Responsibilities

• Act as the main point of contact for sales and service teams to resolve warranty concerns
• Collaborate with internal teams to investigate and resolve warranty claims promptly
• Provide claim resolutions that align with company policies while maintaining customer satisfaction
• Identify recurring warranty trends and recommend process improvements
• Maintain accurate documentation of warranty cases and resolutions
• Escalate and communicate high-priority issues to leadership for timely action
• Manage multiple priorities effectively in a fast-paced environment

Skills

Customer service

Warranty/claims experience

Microsoft Office

Education

High school diploma or GED

Tools

Ticketing software

Case management software

MS Office suite

Job description

Electrolux Home Products, Inc. is seeking a Warranty Resolution Specialist based in Charlotte, NC with a hybrid work arrangement.

You will serve as the primary contact for sales and service teams to resolve warranty issues, balance customer satisfaction with policy, document outcomes, and identify trends for improvement. The ideal candidate has 2+ years in customer service, warranty or claims resolution, proficiency with Microsoft Office, and familiarity with ticketing or case management