Warranty Resolution Specialist: Complex Claims & Escalations

Pentair Management Company; Spring (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Health savings account

Life insurance

Paid time off

Parental leave

Caregiver leave

Tuition reimbursement

Job summary

Pentair is seeking a Warranty Resolution Specialist in Houston, TX to own escalated warranty and claims issues from review through resolution, partnering with cross-functional teams to deliver timely, accurate outcomes.

You will serve as the primary contact for complex claims, communicate status clearly to customers and internal stakeholders, and apply warranty guidelines consistently while pursuing process improvements and audit-ready documentation.

Qualifications

• 2-5 years in warranty claims, customer escalations, dispute resolution, service operations, or related support function required.
• De-escalation and conflict resolution skills to handle highly escalated interactions.
• Ability to interpret policy, documentation, and service history to support decisions.
• Experience with CRM, warranty, claims management, or business systems; Salesforce and Power BI preferred.

Responsibilities

• Own escalated warranty and claims issues from review through resolution, using claim history, documentation, policy requirements, and customer impact to determine next steps.
• Serve as the primary contact for complex claims, customer disputes, service partner concerns, and internal escalation requests.
• Partner with customer service, technical support, field service, sales, product, finance, parts, and warranty teams to reach timely resolutions.
• Communicate claim status, decisions, timelines, and documentation needs clearly to customers, service providers, and internal stakeholders.
• Apply Pentair warranty guidelines, approval requirements, and escalation procedures consistently and fairly.
• Identify claim trends, root causes, policy gaps, and process improvement opportunities.
• Maintain accurate claim notes, case updates, approvals, denials, and supporting documentation for audit readiness and leadership visibility.
• Support continuous improvement initiatives designed to enhance efficiency, claim accuracy, and customer satisfaction.
• Support training, reporting, knowledge sharing, and other warranty or customer service duties as assigned.

Skills

De-escalation

Problem-Solving

CRM systems

Salesforce

Power BI

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Salesforce

Power BI

Job description

Pentair is seeking a Warranty Resolution Specialist in Houston, TX to own escalated warranty and claims issues from review through resolution, partnering with cross-functional teams to deliver timely, accurate outcomes.

You will serve as the primary contact for complex claims, communicate status clearly to customers and internal stakeholders, and apply warranty guidelines consistently while pursuing process improvements and audit-ready documentation.