Warranty Specialist

US11 Electrolux Consumer Products, Inc; North Carolina; Ibrido; USD 42.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts on Electrolux products and服务

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities and a

Descrizione del lavoro

Electrolux Consumer Products, Inc. located in Charlotte, NC, is seeking a Warranty Resolution Specialist to serve as the primary contact for sales and service teams to resolve warranty-related issues.

The role emphasizes timely, accurate resolutions within policy, with documentation and data-driven improvements. The ideal candidate has 2+ years of customer service or claims experience and proficiency with Microsoft Office and ticketing/case management software.

Competenze

• 2+ years of experience in customer service, warranty, or claims resolution.
• Proficiency with Microsoft Office; experience with ticketing or case management software preferred.
• Familiarity with warranty resolution processes and policies.

Mansioni

• Act as the main point of contact for sales and service teams to resolve warranty concerns
• Collaborate with internal teams to investigate and resolve warranty claims promptly
• Provide claim resolutions that align with company policies while maintaining customer satisfaction
• Identify recurring warranty trends and recommend process improvements
• Maintain accurate documentation of warranty cases and resolutions
• Escalate and communicate high-priority issues to leadership for timely action
• Manage multiple priorities effectively in a fast-paced environment

Conoscenze

Customer service

Warranty experience

Claims resolution

Microsoft Office

Ticketing software

Formazione

High school diploma or GED

Strumenti

Ticketing software

Case management software

Microsoft Office

Descrizione del lavoro

Job Description Join us to create change and have an impact in homes around the world. At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

We are looking for a Warranty Resolution Specialist to join our team. In this role, you will serve as the primary contact for sales and service teams to resolve warranty-related issues. You’ll balance customer satisfaction with company policies by providing timely, accurate resolutions, documenting outcomes, and identifying trends for long-term improvement. This role is ideal for someone with experience in customer service or claims who thrives on problem-solving and cross-functional collaboration.

Key Responsibilities:

• Act as the main point of contact for sales and service teams to resolve warranty concerns
• Collaborate with internal teams to investigate and resolve warranty claims promptly
• Provide claim resolutions that align with company policies while maintaining customer satisfaction
• Identify recurring warranty trends and recommend process improvements
• Maintain accurate documentation of warranty cases and resolutions
• Escalate and communicate high-priority issues to leadership for timely action
• Manage multiple priorities effectively in a fast-paced environment

Minimum Qualifications:

• High school diploma or GED 2+ years of experience in customer service, warranty, or claims resolution.
• Proficiency with Microsoft Office; experience with ticketing or case management software preferred.
• Familiarity with warranty resolution processes and policies.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.