Impactful Warranty Resolution Specialist | Hybrid (Charlotte)

Electrolux Group; Charlotte (NC); Hybride; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Learning opportunities and flexible, 0

Résumé du poste

Electrolux Group North America is seeking a Warranty Resolution Specialist in Charlotte, NC, operating under a hybrid work model. You will serve as the primary contact for sales and service teams to resolve warranty issues, balancing customer satisfaction with company policies.

Responsibilities include investigating claims with internal teams, providing timely resolutions, documenting outcomes, and identifying trends for long-term improvements. 2+ years in customer service or claims is required.

Qualifications

• 2+ years of experience in customer service, warranty, or claims resolution.
• High school diploma or GED.
• Proficiency with Microsoft Office; experience with ticketing or case management software.
• Familiarity with warranty resolution processes and policies.

Responsabilités

• Act as the main point of contact for sales and service teams to resolve warranty concerns
• Collaborate with internal teams to investigate and resolve warranty claims promptly
• Provide claim resolutions that align with company policies while maintaining customer satisfaction
• Identify recurring warranty trends and recommend process improvements
• Maintain accurate documentation of warranty cases and resolutions
• Escalate and communicate high-priority issues to leadership for timely action
• Manage multiple priorities effectively in a fast-paced environment

Connaissances

Customer service

Warranty resolution

Claims processing

MS Office

Ticketing software

Formation

High school diploma or GED

Outils

MS Office

Ticketing software

Description du poste

Electrolux Group North America is seeking a Warranty Resolution Specialist in Charlotte, NC, operating under a hybrid work model. You will serve as the primary contact for sales and service teams to resolve warranty issues, balancing customer satisfaction with company policies.

Responsibilities include investigating claims with internal teams, providing timely resolutions, documenting outcomes, and identifying trends for long-term improvements. 2+ years in customer service or claims is required.