Warranty Specialist

Electrolux Group; Charlotte (NC); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Learning opportunities and flexible, 0

Job summary

Electrolux Group North America is seeking a Warranty Resolution Specialist in Charlotte, NC, operating under a hybrid work model. You will serve as the primary contact for sales and service teams to resolve warranty issues, balancing customer satisfaction with company policies.

Responsibilities include investigating claims with internal teams, providing timely resolutions, documenting outcomes, and identifying trends for long-term improvements. 2+ years in customer service or claims is required.

Qualifications

• 2+ years of experience in customer service, warranty, or claims resolution.
• High school diploma or GED.
• Proficiency with Microsoft Office; experience with ticketing or case management software.
• Familiarity with warranty resolution processes and policies.

Responsibilities

• Act as the main point of contact for sales and service teams to resolve warranty concerns
• Collaborate with internal teams to investigate and resolve warranty claims promptly
• Provide claim resolutions that align with company policies while maintaining customer satisfaction
• Identify recurring warranty trends and recommend process improvements
• Maintain accurate documentation of warranty cases and resolutions
• Escalate and communicate high-priority issues to leadership for timely action
• Manage multiple priorities effectively in a fast-paced environment

Skills

Customer service

Warranty resolution

Claims processing

MS Office

Ticketing software

Education

High school diploma or GED

Tools

MS Office

Ticketing software

Job description

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

We are looking for a Warranty Resolution Specialist to join our team. In this role, you will serve as the primary contact for sales and service teams to resolve warranty-related issues. You’ll balance customer satisfaction with company policies by providing timely, accurate resolutions, documenting outcomes, and identifying trends for long-term improvement. This role is ideal for someone with experience in customer service or claims who thrives on problem-solving and cross-functional collaboration.

Key Responsibilities:

• Act as the main point of contact for sales and service teams to resolve warranty concerns
• Collaborate with internal teams to investigate and resolve warranty claims promptly
• Provide claim resolutions that align with company policies while maintaining customer satisfaction
• Identify recurring warranty trends and recommend process improvements
• Maintain accurate documentation of warranty cases and resolutions
• Escalate and communicate high-priority issues to leadership for timely action
• Manage multiple priorities effectively in a fast-paced environment

Minimum Qualifications

• High school diploma or GED
• 2+ years of experience in customer service, warranty, or claims resolution.
• Proficiency with Microsoft Office; experience with ticketing or case management software preferred.
• Familiarity with warranty resolution processes and policies.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.