Data Center Warranty Claims Lead

on.energy; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

ON.energy in Houston, TX, is seeking a Warranty Claims Coordinator to manage end-to-end warranty claims for our data center projects across Texas. The role serves as the primary liaison between field teams, vendors, and contractors, ensuring accurate documentation and timely resolution.

Based in the Houston office with occasional travel, you will maintain a claims tracking system, coordinate RMAs and parts logistics, and provide regular reporting to Operations leadership.

Qualifications

• 3+ years in warranty administration, supply chain coordination, or similar operations roles.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication with vendors and internal stakeholders.
• Ability to read and interpret purchase orders, warranty terms, and equipment documentation.

Responsibilities

• Prepare, submit, and track warranty claims for equipment vendors and contractors supporting active data center projects.
• Maintain a comprehensive warranty claims register with claim status, submission dates, vendor acknowledgments, and resolution timelines.
• Proactively monitor open claims and communicate with vendors to ensure timely resolution.
• Escalate delayed or disputed claims through appropriate internal and external channels.
• Initiate and manage Return Merchandise Authorization (RMA) processes for defective or under-warranty equipment.
• Coordinate packaging, documentation, and shipment of returned components.
• Verify vendor receipt of returned items and confirm replacement shipments or credits.
• Coordinate delivery of replacement parts to regional warehouses supporting Texas data center sites.
• Track shipment status and communicate delivery updates to internal stakeholders.
• Prepare regular warranty reports including aging and resolution metrics.

Skills

Communication skills

Attention to detail

Organizational skills

Tools

Excel

ERP systems

CMMS platforms

Warranty tracking software

Word

Outlook

Job description

ON.energy in Houston, TX, is seeking a Warranty Claims Coordinator to manage end-to-end warranty claims for our data center projects across Texas. The role serves as the primary liaison between field teams, vendors, and contractors, ensuring accurate documentation and timely resolution.

Based in the Houston office with occasional travel, you will maintain a claims tracking system, coordinate RMAs and parts logistics, and provide regular reporting to Operations leadership.