Warranty Resolution Specialist

Pentair plc; Houston (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k) Up to 5% 401K match startingday

Health savings account

Life insurance

Paid time off

Parental leave

Caregiver leave

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair plc in Houston, TX is seeking a Warranty Resolution Specialist to manage high-priority pool warranty claims with urgency and a customer-first mindset. You will own escalated issues from review to resolution, collaborate with service, sales, product and warranty teams, and ensure documentation and policy compliance to drive timely outcomes and audit-ready records.

The role supports training and continuous improvement, with a 1st shift 7:00am–4:00pm CST and hourly pay of $23.00–$25.00,

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2–5 years experience in warranty claims or related support functions.
• Strong de-escalation and conflict resolution skills.
• Experience with CRM, warranty or claims management systems; Salesforce and Power BI preferred.

Responsibilities

• Own escalated warranty and claims issues from review through resolution.
• Serve as primary contact for complex claims and service partner concerns.
• Collaborate with customer service, technical support, field service, and other teams to drive resolutions.
• Maintain documentation for audit readiness and leadership visibility.
• Support training, reporting, and knowledge sharing.

Skills

De-escalation

Problem solving

Communication

Cross-functional collaboration

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

CRM systems

Salesforce

Power BI

Job description

Job Description: Warranty Resolution Specialist – Houston, TX At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a Warranty Resolution Specialist to join our Houston, TX, team. You will manage high-priority Pentair Pool warranty and claims escalations with urgency, sound judgment, and a customer-first approach. This role partners cross-functionally to resolve complex claims, apply policy consistently, identify root causes, and drive timely, accurate outcomes. You will: Own escalated warranty and claims issues from review through resolution, using claim history, documentation, policy requirements, and customer impact to determine next steps. Serve as the primary contact for complex claims, customer disputes, service partner concerns, and internal escalation requests. Partner with customer service, technical support, field service, sales, product, finance, parts, and warranty teams to reach timely resolutions. Communicate claim status, decisions, timelines, and documentation needs clearly to customers, service providers, and internal stakeholders. Apply Pentair warranty guidelines, approval requirements, and escalation procedures consistently and fairly. Identify claim trends, root causes, policy gaps, and process improvement opportunities. Maintain accurate claim notes, case updates, approvals, denials, and supporting documentation for audit readiness and leadership visibility. Support continuous improvement initiatives designed to enhance efficiency, claim accuracy, and customer satisfaction. Support training, reporting, knowledge sharing, and other warranty or customer service duties as assigned.

Key Qualifications

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: 2–5 years in warranty claims, customer escalations, dispute resolution, service operations, or related support function required.
• De-escalation: Strong de-escalation and conflict resolution skills, with the ability to remain professional and composed when handling highly escalated customer interactions and challenging situations.
• Problem-Solving: Ability to interpret policy, documentation, service history, and customer impact to support sound decisions.
• Systems: Experience with CRM, warranty, claims management, reporting, or business systems required; Salesforce and Power BI preferred.

Shift/Hours

1st Shift: 7:00am – 4:00pm CST, Monday – Friday

Compensation

The hourly pay for this role is $23.00 – 25.00/hour. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.

Benefits

• Paid holidays
• Paid vacation
• Paid sick time
• Medical, Dental, and Vision Insurance
• 401(k) Up to 5% 401K match starting day one of employment
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Caregiver leave
• Prescription drug insurance
• Tuition reimbursement

Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world.

To learn more, visit Pentair.com.