Warranty Resolution Specialist

Pentair plc; Rayford (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical insurance

401(k)

Job summary

Pentair plc in Houston, TX is seeking a Warranty Resolution Specialist to manage high-priority warranty and claims escalations with urgency and a customer-first approach. You will partner across customer service, technical support, field service, sales, and product teams to resolve complex claims and ensure policy compliance.

This role requires 2–5 years in warranty claims or related support, strong de-escalation skills, and experience with CRM/Salesforce and Power BI.

Qualifications

• Education: High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience: 2–5 years in warranty claims, customer escalations, dispute resolution, or related support functions.
• De-escalation: Strong de-escalation and conflict resolution skills for highly escalated interactions.
• Problem-Solving: Interpret policy, documentation, and history to support decisions.
• Systems: Experience with CRM, warranty/claims management, reporting; Salesforce and Power BI preferred.

Responsibilities

• Own escalated warranty and claims issues from review to resolution.
• Serve as the primary contact for complex claims, disputes, and escalation requests.
• Collaborate with customer service, technical support, field service, sales, product, and warranty teams.
• Communicate claim status, decisions, timelines, and needs clearly to all stakeholders.
• Suggest process improvements to reduce claim cycle time and improve accuracy.
• Support training, reporting, and knowledge sharing as needed.

Skills

De-escalation

Problem solving

Communication

CRM systems

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Salesforce

Power BI

Job description

Job Description:Warranty Resolution Specialist – Houston, TXAt Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions.We have an opportunity for a Warranty Resolution Specialist to join our Houston, TX, team. You will manage high-priority Pentair Pool warranty and claims escalations with urgency, sound judgment, and a customer-first approach. This role partners cross-functionally to resolve complex claims, apply policy consistently, identify root causes, and drive timely, accurate outcomes.You will:Own escalated warranty and claims issues from review through resolution, using claim history, documentation, policy requirements, and customer impact to determine next steps.Serve as the primary contact for complex claims, customer disputes, service partner concerns, and internal escalation requests.Partner with customer service, technical support, field service, sales, product, finance, parts, and warranty teams to reach timely resolutions.Communicate claim status, decisions, timelines, and documentation needs clearly to customers, service providers, and internal stakeholders.Apply Pentair warranty guidelines, approval requirements, and escalation procedures consistently and fairly.Identify claim trends, root causes, policy gaps, and process improvement opportunities.Maintain accurate claim notes, case updates, approvals, denials, and supporting documentation for audit readiness and leadership visibility.Support continuous improvement initiatives designed to enhance efficiency, claim accuracy, and customer satisfaction.Support training, reporting, knowledge sharing, and other warranty or customer service duties as assigned.Key Qualifications:Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.Experience: 2–5 years in warranty claims, customer escalations, dispute resolution, service operations, or related support function required.De-escalation: Strong de-escalation and conflict resolution skills, with the ability to remain professional and composed when handling highly escalated customer interactions and challenging situations.Problem-Solving: Ability to interpret policy, documentation, service history, and customer impact to support sound decisions.Systems: Experience with CRM, warranty, claims management, reporting, or business systems required; Salesforce and Power BI preferred.Shift/Hours:1st Shift: 7:00am – 4:00pm CST, Monday – FridayCompensation:The hourly pay for this role is $23.00 – 25.00/hour. Opportunity for a rate increase after you are proficient in certain skills and have fulfilled training. Actual pay may vary depending on factors including but not limited to achievements, skills, and experience.Benefits:As part of our comprehensive benefits packages, Pentair provides the following benefits plans and programs to eligible employees:Paid holidaysPaid vacationPaid sick timeMedical, Dental, and Vision Insurance401(k)Up to 5% 401K match starting day one of employmentHealth savings accountLife insurancePaid time offParental leaveCaregiver leavePrescription drug insuranceTuition reimbursementEqual Opportunity EmployerPentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.