Pool Equipment Tech Support Specialist

Pentair plc; San Antonio (TX); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, Vision Insurance

401(k) up to 5% match

Health savings account

Life insurance

Paid time off

Parental leave

Caregivers leave

Prescription drug insurance

Tuition reimbursement

Equal Opportunity Employer

Job summary

Pentair plc is seeking a Pool Equipment Tech Support Rep for the Texas region. You will handle inbound calls and emails to troubleshoot pool equipment, support dealers, and resolve issues with strong technical and customer service skills.

Responsibilities include researching problems, maintaining product knowledge, and collaborating with teammates to escalate complex cases. The role requires 3–5 years field experience and a willingness to work on-site in Texas.

Qualifications

• 3-5 years hands-on field experience installing, troubleshooting, repairing, or servicing Pentair Pool equipment.
• Strong working knowledge of Pentair automation systems, pumps, filters, heaters, sanitization equipment, and control systems.
• Experience supporting pool builders, service companies, distributors, or pool professionals.
• Proficiency with Microsoft Office applications.
• Ability to diagnose and resolve technical issues through phone, email, chat, and remote troubleshooting.
• Must live within 1 hour of Phoenix or San Antonio.

Responsibilities

• Research, troubleshoot, and resolve pool and spa equipment issues using advanced troubleshooting skills and available resources.
• Provide quality telephone and email support, with a high degree of customer service, technical expertise, and timeliness.
• Maintain current knowledge of all product offerings and technical support procedures to provide accurate solutions to customers and demonstrate experience in problem resolution and technical problem identification.
• Work independently and with team to solve support issues and elevate issues to fourth level support and supervisor when necessary.
• Resolve customer problems, disputes, and complaints in an efficient, professional manner and according to company policy.

Skills

Technical troubleshooting

Customer service

Bilingual English/Spanish

Remote support

Tools

Salesforce CRM

ERP systems

Microsoft Office

Job description

Pentair plc is seeking a Pool Equipment Tech Support Rep for the Texas region. You will handle inbound calls and emails to troubleshoot pool equipment, support dealers, and resolve issues with strong technical and customer service skills.

Responsibilities include researching problems, maintaining product knowledge, and collaborating with teammates to escalate complex cases. The role requires 3–5 years field experience and a willingness to work on-site in Texas.