Warranty Resolution & Customer Care Specialist

Safe Fleet; Belton (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

Safe Fleet in Missouri Belton is seeking a dedicated Customer Service Associate to support customers through the RMA process and resolve warranty concerns.

You will serve as the primary contact for product or service issues, track replacements, perform root cause analysis, and communicate cross-functionally to improve customer satisfaction. Strong interpersonal and communication skills, ability to read blueprints and use measuring tools, and computer literacy are essential.

Qualifications

• High School diploma or equivalent required or accepted.
• Experience in customer service preferred, especially for manufactured products.
• Ability to read and interpret blueprints and shop drawings.
• Proficient reading and writing in English; basic math and measurement skills.
• Familiarity with reading tape measures and calipers is a plus.

Responsibilities

• Act as primary contact for customers with warranty or service concerns.
• Negotiate resolutions and communicate effectively with customers.
• Understand company warranty policies and apply to cases.
• Represent the voice of the customer internally and track RMAs.
• Perform root cause analysis and issue credits or orders as needed.
• Maintain RMA activity records and support special assignments.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Time management

Education

High School diploma or equivalent

Tools

Computer literacy

Job description

Safe Fleet in Missouri Belton is seeking a dedicated Customer Service Associate to support customers through the RMA process and resolve warranty concerns.

You will serve as the primary contact for product or service issues, track replacements, perform root cause analysis, and communicate cross-functionally to improve customer satisfaction. Strong interpersonal and communication skills, ability to read blueprints and use measuring tools, and computer literacy are essential.