RMA & Warranty Coordinator — Manufacturing Ops

Jobot; Huntsville (AL); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Sick leave 5 days

Benefits after 90 days

Job summary

Jobot is seeking an experienced RMA Coordinator to support returns, warranty claims, and customer product issues in a manufacturing environment. You will work with manufacturing, quality, engineering, customer service, and operations to investigate issues and ensure RMAs are tracked through completion.

Responsibilities include coordinating RMAs from initiation to resolution, maintaining accurate records, following up for timely resolutions, and identifying trends to inform internal teams.

Qualifications

• Experience in manufacturing required.
• Experience handling RMAs, warranty claims, and product returns.
• Ability to coordinate across multiple internal departments to investigate and resolve product issues.
• Strong communication, problem-solving, organization, and tracking/reporting skills.
• Proficiency with Microsoft Office and ERP systems preferred.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to follow issues through to resolution and maintain accurate documentation.

Responsibilities

• Coordinate and manage Return Material Authorizations (RMAs), warranty claims, and product returns from initiation through resolution.
• Work with internal departments including manufacturing, quality, engineering, customer service, and operations to investigate and resolve product issues.
• Maintain accurate records and documentation related to RMAs, warranty claims, returns, and resolutions.
• Track open RMAs and follow up with appropriate departments to ensure timely resolution.
• Identify trends or recurring product issues and communicate findings to relevant internal teams.
• Assist with reporting and tracking related to returns, warranty activity, and product issues.
• Communicate professionally with internal teams and other stakeholders regarding the status and resolution of product returns.
• Utilize Microsoft Office and ERP systems to maintain records, track activity, and support reporting.

Skills

Communication skills

Problem-solving

Organization

Tracking and reporting

Tools

Microsoft Office

ERP systems

Job description

Jobot is seeking an experienced RMA Coordinator to support returns, warranty claims, and customer product issues in a manufacturing environment. You will work with manufacturing, quality, engineering, customer service, and operations to investigate issues and ensure RMAs are tracked through completion.

Responsibilities include coordinating RMAs from initiation to resolution, maintaining accurate records, following up for timely resolutions, and identifying trends to inform internal teams.