Warranty Representative

Forest River, Inc.; Wakarusa (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats, has an immediate opening for a Warranty Representative who will provide technical support to our dealer base and customer service to both dealer and retail customers.

The role also covers production support, helping with problem resolution, developing troubleshooting documents, and learning the product line from frame to final to ensure accurate warranty handling and

Qualifications

• Attention to detail and accuracy required.
• Excellent written and verbal communication skills.
• Familiar with Microsoft Office programs.
• Desire to provide extraordinary customer service to dealers and customers.
• Willingness to learn many RV components and work across responsibilities.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

Microsoft Office

Customer service

Written & verbal comms

Team player

Willingness to learn

RV parts knowledge

Tools

Microsoft Office

Job description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.