Warranty Representative

Forest River, Inc.; Elkhart (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Forest River, Inc. is seeking a Warranty Representative in Indiana to deliver technical support and outstanding customer service to our dealer and retail base.

The role covers production support, problem resolution, and development of troubleshooting documents, with a focus on learning the full RV product line from frame to final. Candidates should communicate effectively, work well in a team, and demonstrate a strong willingness to learn about various RV components and systems.

Qualifications

• Attention to detail and accuracy.
• Intermediate computer skills, familiar with Microsoft Office programs.
• Familiarity with RV parts or understanding of electrical/technical systems.
• Excellent written and verbal communication skills.
• Desire to provide extraordinary customer service to dealer/customer network.

Responsibilities

• Provide Technical Support to Dealer base (via phone/email).
• Provide Customer Service to Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

Communication skills

Customer service orientation

Teamwork

Willingness to learn

Tools

Microsoft Office

Job description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.