Warranty Representative

Forest River, Inc.; Ligonier (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Forest River, Inc. in Indiana is seeking a Warranty Representative to support dealers and customers by phone and email, assist with issue resolution, and create troubleshooting documentation.

The ideal candidate shows attention to detail, excellent written and verbal communication, and a strong customer-service mindset, with willingness to learn many RV components in a fast-paced setting. You will work cross-functionally with production and service teams to ensure timely, accurate warranty

Qualifications

• Attention to detail and accuracy.
• Intermediate computer skills, familiar with Microsoft Office programs.
• Familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems.
• Excellent written and verbal communication skills.
• Desire to provide extraordinary customer service to the dealer/customer network.
• Able to work within a group and transition between responsibilities given.
• Willingness to learn many different components of a RV.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

Intermediate computer skills

Microsoft Office

RV parts familiarity

Electrical/technical knowledge

Written and verbal communication

Customer service

Teamwork

Willingness to learn RV components

Job description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.