Warranty Representative

East To West RV; Elkhart (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Forest River, Inc. is seeking a Warranty Representative to provide technical support and superior customer service to our dealer and retail networks.

The role includes helping with production support, resolving problems, and developing troubleshooting documents to cover the full product line. Ideal candidates will have strong communication skills, attention to detail, and a willingness to learn diverse RV components.

Qualifications

• Attention to detail and accuracy.
• Intermediate computer skills; familiar with Microsoft Office.
• Familiar with RV parts or electrical/technical systems.
• Excellent written and verbal communication skills.
• Desire to provide extraordinary customer service to the dealer/customer network.
• Able to work within a group and transition between responsibilities given.
• Willingness to learn many different components of a RV.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

Customer service

Verbal communication

Written communication

Teamwork

Willingness to learn

RV knowledge

Tools

Microsoft Office

Job description

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.