RV Warranty & Technical Support Specialist

Forest River, Inc.; Wakarusa (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats, has an immediate opening for a Warranty Representative who will provide technical support to our dealer base and customer service to both dealer and retail customers.

The role also covers production support, helping with problem resolution, developing troubleshooting documents, and learning the product line from frame to final to ensure accurate warranty handling and

Qualifications

• Attention to detail and accuracy required.
• Excellent written and verbal communication skills.
• Familiar with Microsoft Office programs.
• Desire to provide extraordinary customer service to dealers and customers.
• Willingness to learn many RV components and work across responsibilities.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

Microsoft Office

Customer service

Written & verbal comms

Team player

Willingness to learn

RV parts knowledge

Tools

Microsoft Office

Job description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats, has an immediate opening for a Warranty Representative who will provide technical support to our dealer base and customer service to both dealer and retail customers.

The role also covers production support, helping with problem resolution, developing troubleshooting documents, and learning the product line from frame to final to ensure accurate warranty handling and