Warranty Representative

Forest River, Inc.; Indiana (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Forest River, Inc. is seeking a Warranty Representative to provide technical support to our dealer base and customer service to both dealer and retail customers. The role involves supporting production and aiding in problem resolution while developing troubleshooting documents.

The successful candidate will learn the full RV product line from frame to final assembly and contribute to a fast-paced, quality-driven environment. Strong communication and detail orientation are essential for success.

Qualifications

• Attention to detail and accuracy required.
• Proficient with Microsoft Office programs.
• Excellent written and verbal communication skills required.
• Willingness to learn many RV components.
• Ability to work within a group and transition between tasks.

Responsibilities

• Provide Technical Support to Dealer base via phone/email.
• Provide Customer Service to Dealer and Retail base via phone/email.
• Provide Production Support and assist with problem resolution.
• Develop troubleshooting documents.
• Learn product line from frame to final assembly.

Skills

Attention to detail

Microsoft Office

Communication skills

Willingness to learn

Teamwork

RV parts familiarity

Tools

Microsoft Office

Job description

Forest River, Inc., the Nation's largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.