Warranty Representative

Forest River, Inc.; Indiana; Hybrid; USD 40,000 - 55,000; Full time

Job summary

Forest River, Inc. has an immediate opening for a Warranty Representative. The role focuses on providing technical support to our dealer network via phone and email, and delivering excellent customer service to both dealers and retail customers.

You will assist with production support, problem resolution, and develop troubleshooting documents as you learn the full product line from frame to final. The position emphasizes attention to detail, strong communication skills, and a willingness to

Qualifications

• Attention to detail and accuracy.
• Intermediate computer skills, familiar with Microsoft Office programs.
• Prefer familiarity with RV parts or electrical/technical systems.
• Excellent written and verbal communication skills.
• Desire to provide extraordinary customer service to the dealer/customer network.
• Ability to work within a group and transition between responsibilities.
• Willingness to learn many different components of a RV.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

MS Office

RV knowledge

Communication skills

Customer service

Team player

Willingness to learn

Job description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.