Warranty Representative

Forest River, Inc.; Goshen (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Stable work environment

Competitive wage and benefits package

Job summary

Forest River, Inc. is seeking a Warranty Representative to provide technical support to our dealer base and customer service to both dealer and retail customers via phone and email. You will assist with production support, problem resolution, and troubleshooting documentation.

You will learn the RV product line from frame to final, in a fast-paced team environment, with an emphasis on accuracy, strong communication, and a commitment to exceptional service.

Qualifications

• Attention to detail and accuracy.
• Intermediate computer skills, familiar with Microsoft Office programs.
• Familiarity with RV parts, or understanding of electrical/technical systems.
• Excellent written and verbal communication skills.
• Desire to provide extraordinary customer service to the dealer/customer network.
• Able to work within a group and transition between responsibilities.
• Willingness to learn many different components of an RV.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Skills

Attention to detail

Excellent written and verbal comms

Team player

Willingness to learn

RV parts knowledge

Tools

Microsoft Office

Job description

Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening for a Warranty Representative.

Responsibilities

• Provide Technical Support to our Dealer base (via phone/email).
• Provide Customer Service to both Dealer and Retail base (via phone/email).
• Provide Production Support and help with Problem Resolution.
• Develop Troubleshooting documents.
• Learn product line from frame to final.

Qualifications

• Attention to detail and accuracy
• Intermediate computer skills, familiar with Microsoft Office programs
• Prefer a certain familiarity or general knowledge of RV parts, or an understanding of electrical/technical systems
• Must have excellent written and verbal communication skills
• A desire to provide extraordinary customer service to the dealer/customer network
• Able to work within a group and transition between responsibilities given
• Willingness to learn many different components of a RV

• Forest River offers a stable work environment that is fast paced.
• Our employees enjoy a highly competitive Wage and Benefit Package.

We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.