Warranty Repair Technician – Home Improvement Pros

Pj Fitzpatrick; Harrisburg (Dauphin County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Training

Overtime

Company vehicle with gas card and EZ</

Company cell phone and tablet

401k with company match

Generous performance incentives

Paid personal time off

Job summary

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and correct warranty and punch-list issues on roofing, siding, doors, windows and gutters.

You will troubleshoot problems, communicate needs to customers, and generate opportunities for additional work while maintaining safety and quality. Responsibilities include documenting scopes of work, following established procedures, and managing daily schedules.

Qualifications

• Must lift and carry equipment and materials up to 100 lbs
• Must have valid driver’s license
• Diagnose and repair issues on home improvement installations

Responsibilities

• Troubleshoot and diagnose home repair issues
• Communicate repair needs to customers
• Balance customer needs with project profitability
• Generate sales leads for gutters, roofing, siding, doors, windows and baths
• Create and deliver scopes of work and forms
• Follow procedures accurately
• Maintain company vehicle and schedule maintenance
• Maintain professional appearance and reliability
• Deliver high-level customer service
• Manage daily schedule per Coordinator
• Pursue ongoing product knowledge and best practices

Skills

Leak detection

Troubleshooting

Customer service

Self-motivation

Communication to customers

Patience with customers

Tools

Power tools

Hand tools

Metal bending brake

Ladders

Job description

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and correct warranty and punch-list issues on roofing, siding, doors, windows and gutters.

You will troubleshoot problems, communicate needs to customers, and generate opportunities for additional work while maintaining safety and quality. Responsibilities include documenting scopes of work, following established procedures, and managing daily schedules.