Home Improvement Warranty Technician

PJ Fitz; Northern (KY); Hybrid; USD 27,552,000 - 41,328,000; Full time

Benefits offered by this job

Paid Training

Overtime

Company vehicle and EZ Pass

Medical, Dental, Vision and Life

Company Cell Phone and Tablet

401k with Company Match

Performance Incentives

Paid Personal Time Off

Tools and equipment supplied

Job summary

PJ Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and correct warranty and punch-list issues on roofing, siding, doors, windows, and gutters.

You will troubleshoot, communicate with customers, and balance needs with profitability while maintaining vehicles and safety. This hourly role includes potential monthly incentives and comprehensive benefits.

Qualifications

• Lift and carry equipment and materials up to 100 lbs.
• Operate power and hand tools.
• Climb ladders and work on roofs/outside.
• Work outdoors in varying weather.
• Drive and maintain a company vehicle.

Responsibilities

• Troubleshoot and diagnose home repair issues.
• Communicate repair needs and opportunities to customers.
• Balance customer needs with project profitability.
• Generate sales leads for gutters, roofing, siding, and windows.
• Create and deliver detailed scopes of work.
• Follow procedures accurately.
• Maintain company vehicle and timely maintenance.
• Present a professional appearance and reliability.
• Deliver high level of customer service.
• Manage daily schedule under direction from Coordinator.
• Advance product knowledge and best practices.

Skills

Leak detection and resolution

Troubleshooting

Customer communication

Self-motivation

Problem solving

Tools

Power tools

Hand tools

Metal bending brake

Job description

Job description

Job Summary:

Are you tired of wondering if you will be working tomorrow or if you will be getting 40 hours this week?

If so, experience what it is like to work for a professional home improvement company that offers top pay with additional performance incentives and great benefits including 401K with company match. P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician who can diagnose and correct issues associated with warranty claims and punch-list items on products installed by PJ Fitzpatrick, including, but not limited to: Roofing, Siding, Doors, Windows and Gutters.

Essential Job Responsibilities:

1. Troubleshoot and diagnose various home repair issues

2. Communicate repair needs and opportunities to customers

3. Balance the needs of the customer with the profitability of the project

4. Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths

5. Create and deliver detailed scopes of work and other forms

6. Accurately follow procedures

7. Maintain company vehicle, ensure regular and timely maintenance

8. Maintain professional appearance and reliability

9. Deliver the highest level of excellence in customer service

10. Manage daily schedule with direction from Coordinator

11. Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Pay: Hourly rate plus the potential of a monthly incentive

#PJFITZ2025

Requirements:

1. Lifting and carrying equipment and materials of up to 100 lbs.

2. Operating power tools and hand tools

3. Operating a metal bending brake

4. Climbing step ladders and 24' - 40' extension ladders

5. Walking and working on elevated and uneven surfaces (roofs)

6. Working outside exposed to the elements

7. Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions

8. Must have a valid drivers license.

Additional required skills:

• Leak detection and resolution
• Ability to identify troubleshoot problems
• Offer solutions and deliver only the best customer service experience
• Self-motivation and a desire to get the job done correctly
• Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer
• Have patience with customers in need

Benefits:

• Paid Training
• Overtime
• Company vehicle with gas card and EZ Pass - You take vehicle home!
• Medical, Dental, Vision and Life Insurance
• Company Cell Phone and Tablet (iPhone and iPad)
• 401k with Company Match
• Generous Performance Incentives
• Fun atmosphere with regular games, contests, prizes, company events, and extra prizes
• Paid Personal Time Off - including the day off for your birthday!
• Equipment and tools such as a brake, ladders, power tools.