Home Improvement Warranty Technician

Pj Fitzpatrick; Harrisburg (Dauphin County); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Training

Overtime

Company vehicle with gas card and EZ</

Company cell phone and tablet

401k with company match

Generous performance incentives

Paid personal time off

Job summary

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and correct warranty and punch-list issues on roofing, siding, doors, windows and gutters.

You will troubleshoot problems, communicate needs to customers, and generate opportunities for additional work while maintaining safety and quality. Responsibilities include documenting scopes of work, following established procedures, and managing daily schedules.

Qualifications

• Must lift and carry equipment and materials up to 100 lbs
• Must have valid driver’s license
• Diagnose and repair issues on home improvement installations

Responsibilities

• Troubleshoot and diagnose home repair issues
• Communicate repair needs to customers
• Balance customer needs with project profitability
• Generate sales leads for gutters, roofing, siding, doors, windows and baths
• Create and deliver scopes of work and forms
• Follow procedures accurately
• Maintain company vehicle and schedule maintenance
• Maintain professional appearance and reliability
• Deliver high-level customer service
• Manage daily schedule per Coordinator
• Pursue ongoing product knowledge and best practices

Skills

Leak detection

Troubleshooting

Customer service

Self-motivation

Communication to customers

Patience with customers

Tools

Power tools

Hand tools

Metal bending brake

Ladders

Job description

Job description

Job Summary:

Are you tired of wondering if you will be working tomorrow or if you will be getting 40 hours this week?

If so, experience what it is like to work for a professional home improvement company that offers top pay with additional performance incentives and great benefits including 401K with company match. P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician who can diagnose and correct issues associated with warranty claims and punch-list items on products installed by PJ Fitzpatrick, including, but not limited to: Roofing, Siding, Doors, Windows and Gutters.

Essential Job Responsibilities:

1. Troubleshoot and diagnose various home repair issues

2. Communicate repair needs and opportunities to customers

3. Balance the needs of the customer with the profitability of the project

4. Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths

5. Create and deliver detailed scopes of work and other forms

6. Accurately follow procedures

7. Maintain company vehicle, ensure regular and timely maintenance

8. Maintain professional appearance and reliability

9. Deliver the highest level of excellence in customer service

10. Manage daily schedule with direction from Coordinator

11. Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Pay: Hourly rate plus the potential of a monthly incentive

#PJFITZ2025

Requirements:

1. Lifting and carrying equipment and materials of up to 100 lbs.

2. Operating power tools and hand tools

3. Operating a metal bending brake

4. Climbing step ladders and 24' - 40' extension ladders

5. Walking and working on elevated and uneven surfaces (roofs)

6. Working outside exposed to the elements

7. Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions

8. Must have a valid drivers license.

Additional required skills:

• Leak detection and resolution
• Ability to identify troubleshoot problems
• Offer solutions and deliver only the best customer service experience
• Self-motivation and a desire to get the job done correctly
• Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer
• Have patience with customers in need

Benefits:

• Paid Training
• Overtime
• Company vehicle with gas card and EZ Pass - You take vehicle home!
• Medical, Dental, Vision and Life Insurance
• Company Cell Phone and Tablet (iPhone and iPad)
• 401k with Company Match
• Generous Performance Incentives
• Fun atmosphere with regular games, contests, prizes, company events, and extra prizes
• Paid Personal Time Off - including the day off for your birthday!
• Equipment and tools such as a brake, ladders, power tools.