Home Improvement Warranty Technician

Pj Fitzpatrick; Parsippany-Troy Hills (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Training

Overtime

Company vehicle with gas card

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401k with company match

Paid time off

Job summary

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and remedy warranty and punch-list issues on installed products such as roofing, siding, doors, windows and gutters.

This role involves coordinating with customers and the internal team to ensure timely, high-quality service across NJ installations. You will handle troubleshooting, develop scopes of work, and maintain safety and professionalism while supporting sales opportunities for add-ons or replacements.

Qualifications

• Leak detection and resolution.
• Ability to identify troubleshoot problems.
• Offer solutions and deliver the best customer service.
• Self-motivation and a desire to get the job done correctly.
• Ability to communicate recommendations for repairs/replacements.
• Patience with customers in need.

Responsibilities

• Troubleshoot and diagnose home repair issues.
• Communicate repair needs and opportunities to customers.
• Balance customer needs with project profitability.
• Generate sales leads for gutters, roofing, siding, trim, doors, windows, baths.
• Create and deliver detailed scopes of work and forms.
• Follow procedures accurately.
• Maintain company vehicle and ensure regular maintenance.
• Maintain professional appearance and reliability.
• Deliver excellent customer service.
• Manage daily schedule with direction from Coordinator.
• Continue product knowledge and best practices for all scopes of work.

Skills

Leak detection

Troubleshoot problems

Customer service

Self-motivation

Recommend repairs

Patience with customers

Tools

Power tools

Hand tools

Metal bending brake

Ladders

Job description

Job description

Job Summary:

Are you tired of wondering if you will be working tomorrow or if you will be getting 40 hours this week?

If so, experience what it is like to work for a professional home improvement company that offers top pay with additional performance incentives and great benefits including 401K with company match. P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician who can diagnose and correct issues associated with warranty claims and punch-list items on products installed by PJ Fitzpatrick, including, but not limited to: Roofing, Siding, Doors, Windows and Gutters.

Essential Job Responsibilities:

1. Troubleshoot and diagnose various home repair issues

2. Communicate repair needs and opportunities to customers

3. Balance the needs of the customer with the profitability of the project

4. Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths

5. Create and deliver detailed scopes of work and other forms

6. Accurately follow procedures

7. Maintain company vehicle, ensure regular and timely maintenance

8. Maintain professional appearance and reliability

9. Deliver the highest level of excellence in customer service

10. Manage daily schedule with direction from Coordinator

11. Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Pay: Hourly rate plus the potential of a monthly incentive

#PJFITZ2025

Requirements:

1. Lifting and carrying equipment and materials of up to 100 lbs.

2. Operating power tools and hand tools

3. Operating a metal bending brake

4. Climbing step ladders and 24' - 40' extension ladders

5. Walking and working on elevated and uneven surfaces (roofs)

6. Working outside exposed to the elements

7. Frequent standing, sitting, crawling, bending, lifting, carrying, walking, kneeling, reaching, balancing, pushing, pulling, etc. in awkward positions

8. Must have a valid drivers license.

Additional required skills:

• Leak detection and resolution
• Ability to identify troubleshoot problems
• Offer solutions and deliver only the best customer service experience
• Self-motivation and a desire to get the job done correctly
• Ability to communicate recommendations for additional repairs and/ or replacement solutions to the customer
• Have patience with customers in need

Benefits:

• Paid Training
• Overtime
• Company vehicle with gas card and EZ Pass - You take vehicle home!
• Medical, Dental, Vision and Life Insurance
• Company Cell Phone and Tablet (iPhone and iPad)
• 401k with Company Match
• Generous Performance Incentives
• Fun atmosphere with regular games, contests, prizes, company events, and extra prizes
• Paid Personal Time Off - including the day off for your birthday!
• Equipment and tools such as a brake, ladders, power tools.