Warranty Technician – Home Improvements (Paid Training & 401k)

Pj Fitzpatrick; Pittsburgh (Allegheny County); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid Training

Overtime

Company vehicle with gas card and EZ

Medical, Dental, Vision and Life

Company Cell Phone and Tablet (iPhone)

401k with Company Match

Generous Performance Incentives

Fun atmosphere with events

Paid Personal Time Off

Equipment and tools

Job summary

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and correct issues on warranty claims and punch-lists for products installed by PJ Fitzpatrick, including roofing, siding, doors, windows and gutters.

You will troubleshoot, communicate with customers, and balance customer needs with profitability while generating sales leads and delivering detailed scopes of work. This role offers hourly pay with monthly incentives and a comprehensive benefits package.

Qualifications

• Lift up to 100 lbs and handle tools and equipment safely.
• Ability to diagnose home repair issues and determine solutions.
• Provide clear recommendations and maintain customer-focused service.

Responsibilities

• Troubleshoot and diagnose various home repair issues
• Communicate repair needs and opportunities to customers
• Balance the needs of the customer with the profitability of the project
• Generate Sales leads for gutters, roofing, siding, trim, doors, windows, and baths
• Create and deliver detailed scopes of work and other forms
• Accurately follow procedures
• Maintain company vehicle, ensure regular and timely maintenance
• Maintain professional appearance and reliability
• Deliver the highest level of excellence in customer service
• Manage daily schedule with direction from Coordinator
• Maintain an active role in own advancement of product knowledge and best practices necessary for all scopes of work

Skills

Leak detection and resolution

Troubleshooting

Customer service

Self-motivation

Communication

Patience

Job description

P.J. Fitzpatrick is seeking a Post-Install Customer Care Technician to diagnose and correct issues on warranty claims and punch-lists for products installed by PJ Fitzpatrick, including roofing, siding, doors, windows and gutters.

You will troubleshoot, communicate with customers, and balance customer needs with profitability while generating sales leads and delivering detailed scopes of work. This role offers hourly pay with monthly incentives and a comprehensive benefits package.