Warranty Technician – Home Exterior Repairs

PJ Fitzpatrick, LLC; Parsippany-Troy Hills (NJ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Training

Overtime

Company vehicle with gas card

Medical, Dental, Vision and Life Ins.

401k with Company Match

Paid Time Off

Company Cell Phone and Tablet

Job summary

PJ Fitzpatrick, LLC is seeking a Post-Install Customer Care Technician to diagnose and resolve warranty and punch-list issues on installs including roofing, siding, doors, windows and gutters. You will communicate repair needs to customers and generate follow-on sales opportunities while balancing profitability.

Responsibilities include troubleshooting, creating scopes of work, maintaining the company vehicle, and delivering top-tier customer service, with pay hourly plus monthly incentives.

Qualifications

• Ability to troubleshoot and diagnose home repair issues.
• Excellent customer communication and service mindset.
• Comfort translating repair needs into clear scopes and recommendations.

Responsibilities

• Troubleshoot and diagnose various home repair issues.
• Communicate repair needs and opportunities to customers.
• Balance customer needs with project profitability.
• Generate sales leads for gutters, roofing, siding, trim, doors, windows, and baths.
• Create and deliver detailed scopes of work.
• Follow procedures accurately.
• Maintain company vehicle and ensure timely maintenance.
• Deliver the highest level of customer service.
• Manage daily schedule under direction from Coordinator.
• Advance product knowledge and best practices.

Skills

Troubleshooting

Customer service

Communication

Time management

Patience

Valid driver's license

Tools

Power tools

Metal bending brake

Job description

PJ Fitzpatrick, LLC is seeking a Post-Install Customer Care Technician to diagnose and resolve warranty and punch-list issues on installs including roofing, siding, doors, windows and gutters. You will communicate repair needs to customers and generate follow-on sales opportunities while balancing profitability.

Responsibilities include troubleshooting, creating scopes of work, maintaining the company vehicle, and delivering top-tier customer service, with pay hourly plus monthly incentives.