Warranty Repair Technician — Carpentry & Home Improvements

D.R. Horton; Chantilly (VA); Vor Ort; USD 60.000 - 76.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401K

Stock Purchase Plan

Flex Spending Accounts

Life Insurance

Disability Insurance

Vacation and Holidays

Zusammenfassung

D.R. Horton, Inc. is seeking a Customer Service Technician to manage warranty requests, perform repairs, and coordinate subcontractors. The role emphasizes maintaining high customer satisfaction by addressing issues after closing a home.

Successful technicians earn about $60,000 to $76,000+ per year, with potential bonus or incentives. Requires carpentry, drywall, painting, and reliable transportation across designated communities.

Qualifikationen

• High school diploma or GED.
• Three or more years related experience including carpentry, drywall, texture repair and painting.
• Valid driver’s license and a vehicle for travel between communities.
• Strong communication and ability to work under pressure.
• Proficiency with MS Office and email.

Aufgaben

• Evaluates homeowner repair issues to determine warrantable items.
• Processes work orders and verbal instructions for repairs.
• Performs repairs such as carpentry, drywall, texture repair and painting.
• Schedules and manages subcontractors for warranty repairs.
• Ensures repairs comply with standards and completes within obligations.
• Builds rapport with subcontractors and homeowners.
• Follows up with homeowners to address concerns promptly.
• Processes charge-back documentation and invoices.
• Demonstrates professionalism to serve customers and company profits.
• Ability to work overtime and travel overnight.

Kenntnisse

Customer service

Carpentry

Drywall

Texture repair

Painting

MS Office

Communication

Driving

Ausbildung

High School Diploma or GED

Tools

DRH Warranty app

Jobbeschreibung

D.R. Horton, Inc. is seeking a Customer Service Technician to manage warranty requests, perform repairs, and coordinate subcontractors. The role emphasizes maintaining high customer satisfaction by addressing issues after closing a home.

Successful technicians earn about $60,000 to $76,000+ per year, with potential bonus or incentives. Requires carpentry, drywall, painting, and reliable transportation across designated communities.